Hanna
Virtual Assistant | Property Management VA| Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.20/hour ($1,443.20/month)
High school diploma
Last Active
February 23rd, 2025 (today)
Member Since
July 31st, 2022
Profile Description
Experienced Resolution Case Manager with 3 years at Airbnb and a total of 6 years in customer service, complemented by a background in property management. I excel in handling guest issues during their stays, managing access codes, and coordinating daily reminders for cleaners to ensure operational efficiency.
My responsibilities include checking cleaners' photos and monitoring CCTV to uphold property standards, as well as reviewing disputes and claims for timely resolution. With strong communication and problem-solving skills, I am committed to delivering exceptional service and fostering positive guest experiences. My goal is to ensure that every stay is seamless and enjoyable for guests while maintaining high standards for property management.
Top Skills
Marketing » Social Media Management
Experience: 2 - 5 years
I have extensive training and experience in social media management, specializing in creating engaging content, analyzing metrics, and fostering online communities.
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
Experienced Airbnb Customer Support Specialist with a solid track record of 3 years, backed by 6 years of overall customer service expertise. Proficient in handling guest inquiries, bookings, and issue resolution with a focus on ensuring exceptional customer satisfaction.
Office and Administration » Data Entry
Experience: 6 months - 1 year
I have 6 months of hands-on experience in data entry, backed by comprehensive training as a virtual assistant.
Other Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
I am extensively trained in calendar management, adept at organizing schedules, coordinating appointments, and optimizing time efficiency.
Office and Administration » Email Management
Experience: 6 months - 1 year
I have 10 months of experience in email support and management, proficient in handling inquiries promptly, ensuring clear communication, and maintaining organized correspondence.
Customer Support » Customer Service
Experience: 5 - 10 years
I have 6 years of dedicated experience in customer service, consistently delivering exceptional support and building strong client relationships.
Office and Administration » Calendar Management » Scheduling
Experience: Less than 6 months
I am extensively trained in calendar management, adept at organizing schedules, coordinating appointments, and optimizing time efficiency.
Design » Graphic Design
Experience: Less than 6 months
I am extensively trained in graphic design, with expertise in creating compelling visuals that effectively convey messages and enhance brand identity.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Hagonoy, Bulacan
- Tests Taken
- IQ
- Score: 97
- DISC
- Dominance: 33
- Influence: 12
- Steadiness: 42
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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