Experienced E-Commerce|Guest Services Specialist

I have a strong background in Social Media Management, with a proven track record of successfully managing and growing online communities. I have developed and executed content strategies that align with business goals, create engaging and relevant content. I have experienced running and optimizing paid and organic advertising campaigns on social media platforms to increase reach, engagement and conversions.

In my role as a Shopify Customer Support Representative, I provided exceptional service to merchants and customers alike, ensuring smooth and efficient operations on the platform. I adeptly handled inquiries ranging from technical support to billing issues, consistently resolving concerns promptly and effectively. My responsibilities included guiding merchants through the setup and customization of their online stores, troubleshooting technical issues, and assisting with order management and fulfillment. I also played a key role in educating users on Shopify's features and best practices to optimize their e-commerce experience. Through proactive communication and a customer-centric approach, I contributed to maintaining high customer satisfaction and retention rates. My experience in Shopify customer support equipped me with strong problem-solving skills and a deep understanding of e-commerce operations, making me a valuable asset in supporting business growth and customer success.

As an appointment setter utilizing GoHighLevel, I specialized in scheduling appointments with potential clients within the Airbnb market. Leveraging the platform's capabilities, I efficiently managed communication channels to secure appointments and consultations. My role involved navigating through prospects and effectively utilizing GoHighLevel's features to streamline appointment scheduling processes. By maintaining a systematic approach and ensuring timely follow-ups, I contributed to maximizing conversion rates and fostering productive client relationships.