Email & Chat Support | Gorgias | Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 19th, 2025 (9 days ago)

Member Since

June 9th, 2022

Profile Description

Highly motivated and experienced Customer SupportRepresentative with a proven track record of delivering exceptional customerservice across multiple platforms with 3+ years of Customer Support experience.Adept at managing high value orders, coordinating with suppliers and internaldepartments, and handling customer enquiries with precision and empathy. Strongbackground in technical support, upselling and maintaining high customersatisfaction rates, and social media management. 
The tools that I use:

•Shopify
• Gorgias 
• Meta 
• Paypal 
• Stripe 
• ChatGPT 
• Grammarly 
• Klaviyo 
• DeepL 
• Google Suite 
• Microsoft 365 
• Slack 
• Skype 
• Zoom 
• MS Team 
• Viber 
• WhatsApp 
• Telegram 
• WebEx 
• Asana 
• Trello 
• Notion
 Professional Experience:
• Managed high-value orders
• Coordinated with suppliers and internal departments
• Upsold products to increase sales revenue
• Responded to customer reviews and provided technicalsupport for Shopify accounts
• Monitored key performance indicators
• Processed refunds through Shopify Payment, Stripe,and PayPal
• Handled high volume of customer inquiries via emailand live chat
• Addressed questions about health and wellnessproducts
• Managed orders, returns, replacements, and refunds
• Resolved customer complaints with empatheticsolutions
• Ensured timely follow-ups
• Maintained up-to-date product knowledge
• Answered queries and comments on Social Media
• Monitored the brand's social media presence
• Created and managed social media posts


Key Skills:
• Exceptional customer service and communication
• Order, return, and refund management
• Technical support for Shopify accounts
• Upselling products
• Supplier and internal coordination
• Problem-solving and conflict resolution
• Detail-oriented and accurate transaction processing
• Performance indicator monitoring
• Empathetic customer interactions
• Analytical skills - Social Media

 Achievements:
• Maintained high customer satisfaction rates
• Handled support issues with precision and consistency
• Passionate about helping people and ensuring positivecustomer experiences
 • Produced compelling and high performing contents on Social Media