Charles

Operations Team Leader

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 1st, 2025 (2 days ago)

Member Since

July 21st, 2015

Profile Description

Hello and welcome to my profile!

I am a seasoned online/remote worker with a diverse background in customer service, real estate, logistics and operations management. With over a decade of experience as a call center agent and virtual assistant, I have honed my skills in providing top-notch support and assistance to clients across various industries.

My online/remote worker journey began in 2015 when I started teaching ESL to Chinese students with 51talk. From there, I transitioned into the real estate industry, working with Helcat Properties and GHG of Keller Williams as a virtual assistant and executive assistant. During my time with these companies, I handled various tasks such as data entry and personal assistance.

In 2018, I shifted gears and joined Inxpress Bulimba (now turned into an outsourcing company - Custom Outsourcing) as a customer support representative. Over time, I was promoted to an operation team leader, where I currently manage a team and oversee logistics campaigns.

My vast experience in customer service, real estate, and logistics has equipped me with excellent communication and problem-solving skills, attention to detail, and the ability to work efficiently in fast-paced environments. As an online/remote worker, I am dedicated to providing high-quality work that exceeds my clients' expectations with integrity and professionalism.

Top Skills

Experience: 2 - 5 years

As a dedicated customer service representative, I have gained valuable experience in providing exceptional support and assistance to customers. With a strong focus on delivering outstanding service, I have honed my skills in resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. I am adept at active listening, empathizing with customers, and effectively communicating solutions. Through my experience, I have developed a deep understanding of customer needs and the ability to adapt quickly to different situations. I thrive in fast-paced environments, maintaining a professional and positive demeanor even during challenging interactions. With a commitment to delivering top-notch service, I am equipped to handle customer inquiries with efficiency, patience, and a strong problem-solving mindset.

Experience: 5 - 10 years

Provides various types of support and assistance to business owner. Duties includes managing schedules, organizing meetings, handling correspondence, making travel arrangements, and performing administrative tasks. I employers stay organized, prioritize tasks, and manage time effectively, often acting as a gatekeeper and liaison to ensure smooth operations and efficient use of the employer's time. I handle errands and provide support with personal matters, contributing to a balanced and well-managed life for the employer.

Experience: 5 - 10 years

I handle a team of virtual assistants, making sure that day-to-day operations are of high standards. I introduce tools and workflows that significantly improve team efficiency and project outcomes. My proactive approach and resourcefulness allowed me to take the initiative in addressing and overcoming operational challenges, leading to enhanced performance and productivity.

Other Skills

Experience: 5 - 10 years

I am dedicated to empowering teams to achieve their highest potential through effective collaboration and skill development. With a strong background in team dynamics and leadership, I provide tailored coaching solutions that foster a productive and positive work environment.

Experience: 1 - 2 years

- Provide administrative support to our real estate agents - Process listings, ensuring that all details are correct - Manage and maintain client and agent databases - Assist with the preparation of contracts and other legal documents - Co-manage team members to ensure that they meet their deadlines and targets - Make sure that documents are filled out correctly and filed appropriately

Experience: 5 - 10 years

Detail-oriented and highly organized, I bring precision and efficiency to data entry tasks. With a strong background in managing and entering large volumes of data accurately, I ensure that your records are up-to-date, error-free, and easily accessible.

Experience: 1 - 2 years

With a passion for storytelling and a keen eye for trends, I specialize in crafting compelling social media strategies that drive engagement and boost brand presence. I bring a comprehensive approach to social media marketing, combining creative content creation, targeted advertising, and data-driven analysis to achieve tangible results.

Experience: 2 - 5 years

Experienced and results-driven Recruitment Specialist with a proven track record in sourcing, attracting, and hiring top talent across various industries. I am passionate about connecting businesses with the right candidates to drive growth and success.

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Basic Information

Age
32
Gender
Male
Website
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Address
Iligan City, Lanao del Norte
Tests Taken
IQ
Score:  117
DISC
Dominance: 45%
Influence: 15%
Steadiness: 25%
Compliance: 15%
English
C2(Advanced/Mastery)
Government ID
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