Novice Spanish Bilingual | Client Relation Specialist | Rock

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

March 29th, 2025 (4 days ago)

Member Since

June 3rd, 2022

Profile Description

Experienced Customer Support & Sales Specialist | Spanish Bilingual Receptionist | Aspiring Executive AssistantProactive and adaptable professional with nearly three years of experience in the BPO industry, excelling in customer service, sales, and technical support across various industries. Skilled in handling high-volume calls, troubleshooting issues, and providing tailored solutions to enhance customer satisfaction.? Customer Service & Support: Managed 40-50 daily inquiries related to banking, online accounts, and order concerns, ensuring seamless resolutions and high CSAT. (Capital One US – Credit Cards)

? Sales & Retention: ConductedUpgrade to see actual infooutbound calls daily, delivering persuasive pitches and closing subscription renewals through effective objection handling. (Sirius XM)

? Technical Support: Diagnosed and resolved store network, device, and operational issues for a nationwide grocery chain, collaborating with onshore teams for efficient problem-solving. (Kroger – Store Support Back Office)

? Spanish Bilingual Receptionist: Provided front-line support for a law firm, assisting Spanish-speaking clients, managing appointments, and ensuring seamless communication between clients and legal teams. (Sweet James – AUpgrade to see actual info Law Firm)Skills: Customer Engagement | Sales & Retention | Technical Troubleshooting | CRM & Ticketing Systems | Organization & Attention to Detail | Google Suite | MS Office | Canva & Photoshop | Spanish Communication
Eager to transition into Spanish Bilingual or Executive Assistant role, leveraging strong organizational, client relation, problem-solving, and multitasking skills to support executives and teams effectively. Open to opportunities where I can apply my experience while growing in new challenges.
???? Let’s connect and discuss how I can contribute to your team!