Experienced Operations VA |Bookkeeping |Customer Service

Overview

Looking for full-time work (8 hours/day)

at $11.69/hour ($2,057.62/month)

Bachelors degree

Last Active

December 20th, 2024 (11 days ago)

Member Since

May 27th, 2022

Profile Description

Hello! I’m Ces, a dedicated and detail-oriented Virtual Assistant with extensive experience in financial administration and customer experience. I bring a unique blend of skills to help streamline your business processes, manage financial tasks, and deliver exceptional customer service. I am here to support your business’s growth and efficiency.
What I Offer:
1. Financial Administration:
?Bookkeeping: Manage day-to-day financial transactions, track expenses, and maintain accurate records.
?Financial Reporting: Prepare financial reports, budget summaries, and profit-loss statements.
?Invoice Management: Create, send, and track invoices; handle payments and reconciliation.
?Expense Tracking: Monitor and categorize expenses to ensure financial accuracy.
2. Customer Experience:
?Customer Support: Provide excellent support through email, chat, and phone, resolving inquiries and issues efficiently.
?CRM Management: Utilize CRM systems to manage customer interactions and maintain detailed records.
?Feedback Handling: Collect and analyze customer feedback to drive service improvements.
?Personalized Communication: Craft personalized messages and solutions to enhance customer satisfaction.
3. Operations Management:
?Assist in the development and implementation of operational processes and procedures.
?Coordinate with different departments to ensure efficient workflow and task completion.
?Monitor and analyze operational metrics to identify areas for improvement.
4. Administrative Support:
?Handle scheduling, calendar management, and appointment setting for executives.
?Prepare and organize documents, reports, and presentations.
?Perform data entry and maintain accurate records.
5. Project Management:
?Assist in planning and executing projects, ensuring they are completed on time and within budget.
?Track project progress and provide regular updates to stakeholders.
?Coordinate with teaUpgrade to see actual infombers to ensure project milestones are met.
6. Communication:
?Serve as a point of contact between management, employees, and external partners.
?Facilitate effective communication and collaboration within the team.
?Prepare and distribute internal communications and announcements.
Why Choose Me:
?Attention to Detail: I am thorough in all financial tasks and committed to providing accurate and timely reports.
?Customer-Centric Approach: I prioritize understanding and meeting customer needs to ensure a positive experience.
?Proactive Problem-Solving: I anticipate challenges and offer solutions before they become issues.
?Efficient Workflow: I manage tasks effectively, meeting deadlines and ensuring high-quality outcomes.
Skills & Tools:
?Financial Software: Netsuite, Ramp, Tallie, QuickBooks, Xero, Excel
?Customer Support Tools: Zendesk, Freshdesk, Salesforce
?Communication Tools: Slack, Zoom, Microsoft Teams
?Administrative Tools: Google Workspace, Microsoft Office
?Project Management Tools: Notion, Asana, Trello, Click Up
Availability:
?Available for both short-term and long-term projects.
?Flexible working hours to accommodate clients in different time zones.
Let’s Work Together:
Feel free to reach out to discuss your project needs and how I can help. Looking forward to working with you!