Customer Service Rockstar

Overview

Looking for part-time work (5 hours/day)

at $11.00/hour ($1,210.00/month)

Bachelors degree

Last Active

January 29th, 2025 (37 days ago)

Member Since

March 25th, 2022

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info and you can call me Upgrade to see actual info.
I've been in the customer service industry for 17 years as a Customer, Technical, and Escalation Support. Plus, a virtual assistance for almost 4 yrs now. I've handled various accounts that mold me to take accountability and provide an effortless customer experience, whether it's incoming or outbound calls. I also handled email and chat support especially when I became a level 2 support who handles not only a customer but our business partners, level 1 agents, and the rest of the operations support to provide support. I'm ensuring that my writing and grammar are all good as everything becomes black and white once sent to our customers.
I also have experience being part of leadership and I can say that it's not an easy task as it requires me to keep myself well organized, focused, and dedicated. I loved being challenged and ready to be filled with new learnings. I believe that every day is continuous learning, and I'm always excited to experience first times. I'm ready to learn, and self-motivation is what empowers me to keep going. My role is to guide and monitor trainees' performance, which involves knowledge and experience with MS Excel. I make sure to send reports to our leaders every hour to keep them in the loop. I also trained people with good phone behavior and how to handle things professionally.
I handled pre-sales, provisioning, customer, and technical concerns of our customers. I know I can learn more and a lot from you too and I'm excited to work with you soon. At times, I'm not familiar with things I need to check it on all of the resources available and if my leaders will let me use google I can keen search for a resolution to fix and help the customer.
I'm a passionate and diverse individual and I'm excited to be part of your company and learn more from you and share what I have too.