Lead Generation & Customer Service Specialist | Driving Business Growth & Enhancing Customer Satisfaction
As a highly skilled professional in both Lead Generation and Customer Service, I bring a unique combination of expertise that ensures your business not only attracts quality leads but also provides exceptional customer experiences. Whether it's building a strong sales pipeline or resolving customer concerns, I am committed to driving growth, building relationships, and delivering solutions that lead to long-term success.
Lead Generation Services:
Targeted Lead Research & Prospecting: Conduct in-depth market research to identify high-quality prospects who are most likely to convert into loyal customers.
Data Scraping & List Building: Utilize advanced tools and techniques to gather accurate and relevant contact information, ensuring a robust lead database.
Cold Calling &
Lead Qualification & Nurturing: Assess and qualify leads to ensure they fit your ideal customer profile, followed by nurturing strategies to keep them engaged and moving through the sales funnel.
CRM Management: Expertise in managing and updating CRM systems, ensuring that leads and customer data are organized and actionable.
Customer Service Expertise:
Customer Support & Troubleshooting: Providing prompt and professional customer support through various channels
Complaint Resolution: Skillfully handling complaints and ensuring that customers’ concerns are addressed, leaving them satisfied and loyal to your brand.
Product Knowledge & Guidance: Offering in-depth knowledge of your products or services to help customers make informed decisions and enhance their experience.
Building Customer Relationships: Focused on creating lasting relationships with customers through consistent communication, follow-ups, and personalized service.
Feedback Collection & Analysis: Gathering customer feedback and providing actionable insights to improve your product, service, or process.
With a strong background in both Lead Generation and Customer Service, I am focused on providing value at every step of the customer journey—from attracting potential clients to ensuring their experience with your business is smooth and satisfying.
Let’s work together to boost your sales while creating a loyal and satisfied customer base!
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Skilled in configuring, maintaining, and optimizing CRM software to ensure seamless user experience and data flow.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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