Overview
Looking for full-time work (6 hours/day)
at $14.00/hour ($1,848.00/month)
Bachelors degree
Last Active
November 24th, 2024 (today)
Member Since
January 1st, 2022
Profile Description
I bring 6 years of experience with Airbnb as a Case Manager/Support Ambassador and was later promoted as a Quality Officer. With this, I'm quite familiar with the policies (Resolution Center Requests, Review Disputes, etc.).I also have experience working with Property Management based in the US and as a Senior VA, I was entrusted with the responsibility of supervising the CS team and offering support.
I handled properties that are listed on Airbnb, VRBO, and
Airbnb Co-Host.
Airbnb Review Removal.
Guest Communications.
Claims/Airbnb Support reach out.
Operations and Management.
Claims filing (Airbnb, VRBO,
Guesty, Hospitable, Hostaway, Streamline, Breezeway
Dialpad, Ring Central, Minut, Slack, Remote lock, etc.
Top Skills
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
● Guest Communications ● Property Listing/Listing optimization ● Cleaning and Maintenance schedule ● Outsourcing Vendors ● Resolution Center Requests ●Review Disputes ● Hostfully ● Hospitable ● Guesty ● Streamline ● Breezeway ● Dialpad ● Minut ● Ring Central ● Airbnb ● VRBO ● Booking.com ●
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
• Guest Communications. • Help guests with finding a property to book or rebooking if needed. • Mediate between two parties (guests and hosts) when the reservation has an issue. • Resolution Center requests, Review Disputes, Listing optimization ● Assigned to do Root Cause Analysis to identify strengths and opportunities in the service. representatives’ interactions with the customers. ● Ensure that service representatives from all Client-partner vendors are calibrated in terms of workflows to follow. ● Ensures that service representatives provide quality service in line with organizational objectives.
Real Estate » Short Term Rentals » Vrbo
Experience: Less than 6 months
Other Skills
Real Estate » Short Term Rentals
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: Less than 6 months
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Office and Administration
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong
- Tests Taken
- DISC
- Dominance: 10
- Influence: 31
- Steadiness: 33
- Compliance: 26
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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