Irene

Customer Service | Operations and HR Support

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 29th, 2024 (2 days ago)

Member Since

October 9th, 2021

Profile Description

Dear Future Partner, 

I am someone who appreciates stability, structure, and clear goals in both my personal and professional life. I approach tasks with confidence and care, making sure to communicate thoughtfully and effectively. I stay focused on achieving results
and prefer to take well-planned steps to ensure success. Even under pressure, I remain composed and committed to maintaining high standards while also encouraging others to excel. 

Top Skills:

Customer Support:
Active Listening: Understanding and responding to feedback and concerns
empathetically.
Product Knowledge: Providing accurate information about customer product inquiries.<8efe80624d780eba0c6493ec45140364>Email Communication: Clear and effective verbal and written communication. 

HR Support:
Attention to Detail: Ensuring accurate records and documents. 
Organizational Skills: Maintaining 100% compliance with employee records. 

Operations Support:
Team Collaboration: Ensuring smooth and efficient operations.
Time Management: Prioritizing tasks and meeting deadlines. 

Tools I Use:
PowerBI, Tanda, LiveHire: Records Management
Outlook, SharePoint: Email and Data Management
WhatsApp, Teams, Skype: Communication 

Hobbies:
Capcut (video editing), Canva (creative design), Karaoke (unwinding), and Food Crawls (exploring and relaxing). 

Client Feedback:
Recognized for a strong work ethic and dedication to results.
Known for being highly organized and diligent.
Consistently polite and professional in all interactions. 

I look forward to contributing to our shared goals!

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have strong skills in email support, with a fast and accurate typing ability that ensures timely and professional responses. I pay close attention to details and communicate with empathy, addressing customer concerns and feedback effectively to build lasting relationships. My knowledge of business processes helps me provide efficient and customer-centered support.

Office and Administration » Records Management

Experience: 2 - 5 years

Ensure accurate customer records are well-organized, securely stored, and regularly updated, using tools like spreadsheets and Power BI to support efficient data management and business operations.

Customer Support » Product Knowledge

Experience: 2 - 5 years

Provide clear and accurate answers to customer questions and feedback, using a strong understanding of the product to address their concerns effectively.

Other Skills

Office and Administration » Power BI

Experience: 2 - 5 years

Human Resources » Onboarding

Experience: Less than 6 months

Ensure all documents and contracts meet compliance standards and accurately manage employee information in Tanda and LiveHire systems, achieving a 100% completion rate.

Human Resources » Recruiting » Applicant Tracking Systems

Experience: Less than 6 months

Our in-house applicant tracking system is designed to streamline onboarding compliance, ensuring all required steps are fully completed before venue managers can finalize staff schedules.

Basic Information

Age
36
Gender
Female
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  108
DISC
Dominance: 29%
Influence: 16%
Steadiness: 10%
Compliance: 45%
English
C2(Advanced/Mastery)
Government ID
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