Overview
Looking for full-time work (8 hours/day)
at $10.23/hour ($1,799.99/month)
Bachelors degree
Last Active
December 4th, 2024 (today)
Member Since
September 21st, 2021
Profile Description
With over 16 years of experience in the BPO and online gaming sectors—encompassing Sportsbook, Casino, and various gaming products—I have developed extensive expertise in Customer Service, with a focus on VIP clients, Verification, Fraud and Finance, Training, and Quality Assurance.
I bring more than 7 years of proven success in leading, managing, mentoring, and supervising teams, demonstrating strong leadership, analytical, and collaborative skills. My ability to work effectively with diverse teams, whether in supervisory or support roles, is complemented by my strong interpersonal skills.
I thrive under pressure and consistently meet deadlines, driven by a patient, enthusiastic, and self-motivated approach. My work ethic is marked by responsibility and diligence, alongside a flexible, resourceful, and detail-oriented mindset. As a dynamic team player and fast learner, I excel in multitasking and adapting to evolving challenges.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Office and Administration » Account Management
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Other Skills
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Office and Administration » Accuracy Verification
Experience: 1 - 2 years
Coaching » Training and Development
Experience: 2 - 5 years
Marketing » Email Marketing
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 10+ years
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Data Entry
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 14%
- Influence: 30%
- Steadiness: 33%
- Compliance: 23%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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How this Marketing Director Drives Business Growth On and Offline
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