Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Bachelors degree

Last Active

November 12th, 2024 (2 days ago)

Member Since

September 18th, 2021

Profile Description

MABUHAY! KAMUSTA! HELLO! 

Are you tired of the CONSTANT CYCLE OF HIRING? Seeking a dependable #EXECUTIVEASSISTANT or an EXPERT #CustomerServiceSpecialist? Your search ends here. I am WHAT YOU NEED!

With over 7 years of experience in BPO and freelancing, I’m passionate about delivering exceptional EXECUTIVE ASSISTANCE that drives business success. My extensive background in CUSTOMER SERVICE and TEAM LEADERSHIP empowers me to streamline your operations and elevate your CUSTOMER ENGAGEMENT with precision and creativity. Let’s transform your administrative tasks and boost your business efficiency together!

*Professional Highlights:
• Seamless Executive Support: Expertly managed over 50 customer interactions weekly, including booking inquiries, checkouts, and executive-level tasks for the CEO, ensuring a streamlined guest experience and efficient use of executive time.
• Customer Satisfaction Excellence: Achieved up to a 15% increase in customer satisfaction scores through data-driven insights, targeted initiatives, and effective team performance enhancements.
• Process Optimization: Designed and implemented training modules and SOPs that improved team performance and operational efficiency. Authored and managed 10+ training documents to align with best practices.
• High-Level Administrative Proficiency: Coordinated complex travel arrangements, handled personal correspondence, and managed executive calendars with precision, contributing to optimized scheduling and executive productivity.
• Cross-Functional Leadership: Supervised and mentored a team of 16+ agents, fostering career growth and enhancing team dynamics. Successfully promoted 8+ agents through targeted coaching and development.
• Technical and Customer Support Expertise: Delivered exceptional service and resolved complex issues at Bell Canada and Virgin Mobile Canada, handling high volumes of technical support and customer inquiries with efficiency.
• Property and Listing Management: Maintained accurate property listings and coordinated maintenance requests, ensuring timely operations and up-to-date information for optimal guest experiences.
• Freelance Project Management: Oversaw daily operations, managed schedules, and coordinated cross-functional teams in a freelance capacity, demonstrating adaptability and effective project execution.

Technical Proficiencies:
• Office Suites:Microsoft Office (Word, Excel, PowerPoint, Outlook),Google Workspace (Docs, Sheets, Slides, Gmail)
• Calendar Management:Calendly, Notion, Outlook, and Google Calendars
• Project Management Tools:Asana, Trello, Upgrade to see actual info, Microsoft Teams, ClickUp, Basecamp, Notion
• Customer Relationship Management (CRM):Salesforce, HubSpot, Zoho, Pipedrive, Jira, Agile CRM, Go High Level
• Communication Platforms:Slack, Zoom, Microsoft Teams, Skype, Wrike, RingCentral
• VoIP Technologies:Zapier and RingCentral
• Graphic Design and Editing Tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects),Canva, Figma, CorelDRAW, Affinity Designer, CapCut
• Additional Tools:QuickBooks (Basic), LastPass, Grammarly, Buffer, WordPress, Wix, and Basecamp

** Services Offered:
• Executive Support: Calendar Management: Efficient Scheduling & Calendar Coordination using #GoogleCalendar, #Outlook, and #Calendly.

• Travel Arrangements: Comprehensive Travel Planning including #FlightBookings, #Accommodations, and #ItineraryManagement.

• Email Management: Professional Email Handling and Response Drafting.

• Personal Assistance: Management of Personal Tasks, Correspondence, and Appointments to Optimize Executive Efficiency.

• Administrative Services:Document Preparation: Creation & Management of Reports, Presentations, and Correspondence using #MicrosoftOffice and #GoogleWorkspace.

• Meeting Coordination: Scheduling & Organizing Meetings, including Virtual Meetings via #Zoom, #MicrosoftTeams, and #Skype.

• Data Entry and Management: Accurate Data Entry, Database Management, and Report Generation using #Excel, #GoogleSheets, and #CRMSystems.

• Customer Service and Relationship Management:Client Interaction: Handling Customer Inquiries, Bookings, and Support Requests with a Focus on Exceptional Service.

• CRM Management: Proficient Use of #Salesforce, #HubSpot, #Zoho, and other CRMs to Manage 

• Client Interactions and Data.Feedback Analysis: Collecting and Analyzing Customer Feedback to Drive Service Improvements and Satisfaction.

• Project Management:Project Coordination: Overseeing Project Timelines, Resources, and Deliverables using #Asana, #Trello, and #MondayCom.

• Process Optimization: Implementing and Managing Process Improvements to Enhance Project Efficiency and Effectiveness.

• Team Management: Leading and Mentoring Teams, Managing Workflows, and Ensuring Project Milestones are Met.

• Graphic Design and Content Creation:Design Services: Creating Visually Appealing Graphics, Marketing Materials, and Content using #AdobeCreativeSuite, #Canva, and #Figma.

• Video Editing: Editing and Producing Videos for Various Platforms using #AdobePremierePro and #CapCut.

• Branding and Marketing: Developing Branding Elements and Marketing Collateral to Enhance Brand Presence and Engagement.

• Technical Support:VoIP Solutions: Implementation and Management of VoIP Technologies like #RingCentral and #Zapier.

• Software Integration: Assisting with the Integration of Various Software Tools and Applications to Streamline Operations.

• Virtual Assistance: Administrative Tasks: Handling Virtual Administrative Tasks including Scheduling, Email Management, and Document Organization.

• Event Planning: Coordinating and Managing Personal and Professional Events, including Logistics and Invitations.

Let’s Collaborate!

Empower your business by choosing a dedicated professional who prioritizes your success. Contact me today to discuss how we can achieve your business goals together.