Customer Service Support | Virtual Assistant | Appointment S

Experienced in assisting management with daily, end-of-day, and weekly reports, ensuring accurate and timely data for decision-making. Served as a supervisor for two years, leading a team of 10 members and overseeing operations efficiently. Proficient in covering managerial tasks, particularly reporting, during the manager's absence. Skilled in handling government cases, including direct communication with doctors and attorneys. Expertise in QuickBooks Online for managing invoices, reports, and payroll. Detail-oriented, organized, and adept at streamlining administrative processes for operational success.

Experienced Customer Support with five years of expertise in leading teams, optimizing support operations, and ensuring exceptional client satisfaction. Skilled in team supervision, reporting, workflow management, and customer relations. Proven ability to streamline processes, enhance productivity, and provide top-tier support in fast-paced environments.

Experienced in scheduling veterans for our sales team, gathering essential information for an initial review call to determine how best to assist them. Skilled in real estate campaigns, collecting details to set up face-to-face appointments between clients and leads. Also proficient in roofing and solar campaigns, ensuring qualified appointments for seamless client interactions. Strong communicator, detail-oriented, and committed to optimizing the appointment-setting process for successful conversions.

Experienced Customer Service with five years of expertise in inbound and outbound calls, chat, and email support. Dedicated to delivering exceptional customer experiences, resolving inquiries efficiently, and ensuring client satisfaction. Strong communicator with a proven ability to handle high-volume interactions in fast-paced environments.