Experienced Virtual Assistant/Customer Support for Healthcare Accounts. I worked as a Virtual Assistant focused on patient customer service using in-house and Athena software. As part of my daily tasks, I handle patient calls for their medication refill requests, process their over-the-counter item orders, schedule appointments, review claim errors, patients follow up for their lab results, report new patient conditions to the provider and I handle different queries of patients regarding their insurance such as their eligibility, copays, enrolling dependents, and process their payments.
Experience: 1 - 2 years
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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