Experienced Healthcare VA | Customer Service & Sales Expert

I have extensive experience in customer service, providing professional support through phone, email, and chat to ensure a positive client and patient experience. I am skilled in handling inquiries, resolving complaints, processing requests, and maintaining a high level of customer satisfaction. My ability to communicate effectively, practice active listening, and deliver solutions with empathy allows me to build strong relationships with clients and patients alike. I am also experienced in using CRM systems, ticketing platforms, and customer support tools to track interactions and improve response times. With a customer-first mindset, I am committed to delivering efficient, friendly, and solutions-oriented support in every interaction.

I have hands-on experience using AthenaHealth and AdvanceMD for efficient electronic health record (EHR) management. I am skilled in updating patient records, scheduling appointments, verifying insurance, processing billing, and managing clinical documentation while ensuring HIPAA compliance. My expertise includes navigating these systems to streamline workflows, reduce administrative burdens, and enhance patient care. I am also adept at troubleshooting EHR-related issues and assisting healthcare providers in optimizing their use of these platforms for a more seamless practice operation.

I have a strong understanding of HIPAA compliance, ensuring the confidentiality, integrity, and security of patient health information (PHI). I am experienced in handling sensitive data within EMR/EHR systems while strictly following HIPAA-compliant procedures. My expertise includes secure documentation, proper communication protocols, and controlled access to patient information to prevent unauthorized disclosures. I am also familiar with HIPAA-compliant tools for encrypted communication and secure data storage. In every interaction—whether through phone, email, or chat—I prioritize compliance, patient privacy, and data security to uphold the highest standards of healthcare confidentiality.

I have expertise in lead generation, helping businesses identify and qualify potential clients through cold calling, email outreach, LinkedIn networking, and social media engagement. I am skilled in researching target audiences, crafting compelling pitches, and nurturing leads through the sales funnel. My ability to generate high-quality leads has contributed to increased customer acquisition and business growth. I also use lead-tracking tools and CRM software to ensure seamless follow-ups and maximize conversion opportunities.

I have expertise in medical claims processing, ensuring that insurance claims are submitted accurately and in compliance with healthcare policies. I can review, track, and follow up on claims, manage denials and appeals, and verify proper coding and documentation to prevent errors and delays. My experience working with insurance companies and EHR systems helps streamline the reimbursement process for healthcare providers.

I have a strong background in sales, specializing in customer engagement, upselling, and closing deals. I am skilled in identifying customer needs, presenting tailored solutions, and handling objections effectively to drive revenue growth. My experience includes working in healthcare, eCommerce, and service-based industries, ensuring a consultative sales approach that builds trust and long-term client relationships. I am also proficient in using CRM tools like HubSpot and Salesforce to track sales interactions, manage pipelines, and improve conversion rates.

I assist healthcare providers in obtaining prior authorizations for medical procedures, treatments, and medications, ensuring compliance with insurance policies. My skills include submitting authorization requests, following up with insurance companies, and coordinating with providers to prevent delays in patient care. I am also experienced in handling denials and re-submissions to ensure approvals are secured efficiently.

I have experience in insurance verification, ensuring accurate processing of patient eligibility, coverage, and benefits. I am skilled in checking patient insurance details, obtaining prior authorizations, verifying co-pays and deductibles, and coordinating with insurance providers to prevent billing issues. I can efficiently handle claims processing, denials, and appeals, ensuring compliance with healthcare regulations and HIPAA standards. My attention to detail and ability to navigate EHR systems like AthenaHealth and AdvanceMD allow me to streamline the verification process and assist healthcare providers in delivering a seamless patient experience.