Maila
Customer Service Rep, Team Supervisor, Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
March 10th, 2025 (today)
Member Since
March 30th, 2021
Profile Description
I have been working In a customer Service Industry for 7 years now.
Here's are my skills.
Customer Service
-Expert in Sales and Retail Specialist
- Customer Service via Webchat
- Technical Support
-Experience as a Health Care Specialist
- Excellent Customer Service Representative
via phone, chat,
-Resolving Concern
and Inquiry of Customers
- Troubleshooting Issues of Customers
- Experience in handling difficult callers as a part of de-escalation team
Payroll Specialist
-Experience in
handling US payroll for
a huge corporate company
-SAP GUI
(Successfactors expert )
-Processing Payroll
-Entering and editing hours of employee
-Processing Offcycle
payments
Team Leader/Supervisor
-Provide Coaching and tips
to improve performance
-Answering questions from staff and providing guidance and feedback
-Anticipate escalation and take over calls when needed
-Devise ways to optimize procedures and keep staff motivated
-Measure performance with key metrics
-Ensure adherence to policies for attendance, established procedures etc.
-Keep management informed on issues and problems
-Prepare monthly/annual results and performance reports
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
-Provide Coaching and tips to improve performance -Answering questions from staff and providing guidance and feedback -Anticipate escalation and take over calls when needed -Devise ways to optimize procedures and keep staff motivated -Measure performance with key metrics -Ensure adherence to policies for attendance, established procedures etc. -Keep management informed on issues and problems -Prepare monthly/annual results and performance reports
Human Resources » Payroll
Experience: 2 - 5 years
Payroll Specialist -Experience in handling US payroll for a huge corporate company -SAP GUI (Successfactors expert ) -Processing Payroll -Entering and editing hours of employee -Processing Offcycle payments
Customer Support
Experience: Less than 6 months
- Expert in Sales and Retail Specialist - Customer Service via Webchat - Technical Support -Experience as a Health Care Specialist - Excellent Customer Service Representative via phone, chat, email - Resolving Concern and Inquiry of Customers - Troubleshooting Issues of Customers - Experience in handling difficult callers as a part of de-escalation team
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Handled Technical assistance for Internet mobile services, Broadband , Calls and Messaging
Customer Support » Healthcare
Experience: 5 - 10 years
Handled Health and Welfare for 5 yrs and assisted customers with their health insurance. Checking Medical, Dental Coverage, Claim processing, Benefits Enrollment and others
Customer Support » Sales Support
Experience: 1 - 2 years
Inbound and Outbound Sales for a retail account
Coaching » Homeschool » Tutorial Teaching
Experience: 6 months - 1 year
English Language Tutor in Acadsoc handling both children and adult
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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