Experienced IT Service Desk & Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

March 27th, 2025 (yesterday)

Member Since

March 12th, 2021

Profile Description

IT Service Desk Support: Extensive experience in managing incoming support tickets via email and portals, delegating tasks, tracking ticket statuses, and monitoring ticket flow to ensure efficient resolution.

Customer & Technical Support: Skilled in providing exceptional support via phone, chat, and email. Expertise includes troubleshooting product issues, order management, follow-ups, complaint handling, ticket management, and processing.

Technical Troubleshooting & Support: Proficient in diagnosing, troubleshooting, and repairing computer hardware and software, as well as handling IT-related equipment maintenance.

Networking: Knowledgeable in network installation, maintenance, and troubleshooting to ensure seamless connectivity.

Communication Skills: Strong verbal and written English communication skills, capable of delivering clear and effective support while maintaining a professional and friendly demeanor.