Dedicated customer service professional with 5 years of experience in delivering exceptional support and fostering positive relationships. Skilled in effectively addressing customer inquiries and resolving issues in a timely manner. Proficient in CRM software, Microsoft Office and Google Suite, with a strong ability to communicate clearly and empathetically. Recognized for a resourceful and resilient approach, consistently achieving high satisfaction rates and contributing to team success. Committed to enhancing the customer experience through attentive service and problem-solving skills.
Experience: 1 - 2 years
Experience: 2 - 5 years
I effectively managed customer inquiries through phone and email, providing timely resolutions to issues and ensuring a high level of satisfaction. I developed strong problem-solving skills and maintained comprehensive knowledge of our products, which allowed me to assist customers efficiently. My ability to communicate clearly and empathetically contributed to a positive customer experience and helped achieve a 90% increase in customer retention.
Experience: Less than 6 months
Proficient in handling administrative projects, including but not limited to document creation, data entry, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support.
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