Sr Guest Communications Team Lead| Property Manager | Airbnb

Overview

Looking for full-time work (6 hours/day)

at $14.00/hour ($1,848.00/month)

Bachelor of Science in Hotel and Restaurant Management

Last Active

November 21st, 2024 (4 days ago)

Member Since

September 11th, 2020

Profile Description

Hospitality Professional | Airbnb Virtual Assistant | Senior Guest Communications Team Leader | Property Manager

With nearly 9 years of experience in hotels, resorts, and short-term rentals, I bring a wealth of knowledge in managing all aspects of guest experience and property operations. My career journey has spanned from hospitality in hotel and resorts to leading guest communication teams for high-performing short-term rental properties.

I specialize in managing the full lifecycle of vacation rental properties, ensuring smooth operations, enhanced guest satisfaction, and increased revenue. Here’s what I offer:

Comprehensive Hospitality Experience:
-Hotels & Resorts: Deep understanding of guest service standards, property management, and reservation systems.
-Short-Term Rentals: Skilled in managing vacation homes and rental properties, ensuring seamless operations and unforgettable guest experiences.

Expertise in Property Management:
-Listing creation & optimization to increase visibility on platforms like Airbnb, VRBO/Homeaway, Upgrade to see actual info & Expedia.
-Guest communications & support for seamless interactions and satisfaction.
-Reservation management to maximize bookings and revenue.
-Property maintenance oversight, ensuring quality upkeep and timely repairs.
-Housekeeping coordination to guarantee clean, welcoming spaces.
-Inventory & supply management to keep essentials stocked.
-Review management for maintaining high ratings and feedback.
-Pricing & calendar updates to ensure competitive and dynamic rates.
-Airbnb claims resolution to handle disputes efficiently.

Social Media Management:
-Engaging content creation & timely posts to enhance property visibility and attract potential guests
-Leveraging social media to boost occupancy and brand presence

Leadership Experience:
In my role as Guest Communications Senior Team Leader, I successfully led a team of virtual assistants, ensuring top-tier customer service and operations efficiency. 

My leadership and team management skills guarantee superior property performance and guest experience. I’m passionate about driving guest satisfaction, optimizing property performance, and contributing to the growth of short-term rental businesses. Let’s connect and explore how I can help you exceed your goals!