Customer - Focused Credentialing Specialist with Email support expertise

I'm a dedicated customer support professional with nearly a decade of experience delivering exceptional service. Proven ability to resolve complex issues, build lasting customer relationships, and drive satisfaction. Skilled in handling high-pressure situations while maintaining a positive and empathetic demeanor.

As a credentialing specialist representative at Health Carousel, Im responsible in ensuring healthcare professionals meet the qualifications to provide care for facilities they place staff with. I verify and assess their credentials to ensure compliance with industry standards and regulations and this typically involves verifying licenses and certifications, conducting background checks, and maintaining databases of credentialed individuals.

Provided exceptional customer service via email to EnergyAustralia customers, addressing inquiries on electricity and gas bills, plans, meter readings, and account details. Skilled at troubleshooting common account issues and guiding customers on energy usage and cost-saving measures.