Customer Service, Technical Support and Sales Representative

I am an experienced technical support professional with 3 years at Bell Canada, where I provided assistance across four lines of business—TV, Home Phone, Internet, and Mobile Phone. My responsibilities included troubleshooting technical issues, diagnosing problems, and guiding customers through solutions. I used my strong research and problem-solving skills to identify and resolve complex technical issues, ensuring service reliability and minimal downtime. I consistently delivered effective solutions, resulting in a seamless and positive experience for customers.

I am a results-driven Sales Associate with nearly 4 years of experience in customer service and sales. I began my career at Globe Telecom in outbound telesales, where I developed strong communication and persuasion skills. I then transferred to Bell Canada, where I spent 3 years handling technical support, customer service, and sales for TV, Home Phone, Internet, and Mobile Phone services.

I am an experienced customer service professional with 3 years at Bell Canada, where I assisted across four lines of business—TV, Home Phone, Internet, and Mobile Phone. My responsibilities included resolving technical issues, addressing billing inquiries, answering questions, processing orders, and more. I consistently delivered efficient solutions, ensuring positive customer experiences in every interaction, which contributed to my recognition as a top employee and earning the All-Star Award.

With 3 years of experience at Bell Canada, I specialized in processing technical appointments while providing exceptional customer service. I utilized my strong organizational and communication skills to schedule and coordinate appointments, ensuring efficient service delivery. Additionally, I successfully upsold products and services to customers, aligning their needs with available solutions. My attention to detail and ability to manage multiple tasks make me well-suited for an appointment setter position, ensuring smooth scheduling and positive customer interactions.

With 11 months of experience in outbound telesales at Globe Telecom, I was responsible for calling customers, explaining our products, and processing their subscriptions. I developed strong communication and persuasive skills while consistently hitting quotas.