I am a highly skilled IT professional with 8 years of
experience in research, remote desktop support, IT support and chat support. I
have a proven track record of providing excellent customer service and
technical support to clients. I am a quick learner and a team player who is
passionate about technology and innovation.
Experience: Less than 6 months
Responding to customer inquiries Via Zendesk , addressing concerns, and providing solutions to problems they encounter with a product or service.
Experience: 2 - 5 years
Addressing user inquiries and technical issues through various channels such as phone calls, emails, ticketing systems (Jira), or in-person interactions.
Experience: Less than 6 months
Creating, modifying, and disabling user accounts as per company policies and security requirements via Azure Active Directory. Managing access permissions and user privileges on various systems and applications.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Listening to customer complaints, empathizing with their concerns, and working to resolve issues in a timely and satisfactory manner. This may involve troubleshooting technical problems, coordinating with other departments, or offering refunds or discounts when appropriate.
Experience: 5 - 10 years
Experience: 2 - 5 years
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