Pierce

IT Helpdesk / Support

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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

February 22nd, 2025 (2 days ago)

Member Since

September 4th, 2020

Profile Description

I am a highly skilled IT professional with 8 years of
experience in research, remote desktop support, IT support and chat support. I
have a proven track record of providing excellent customer service and
technical support to clients. I am a quick learner and a team player who is
passionate about technology and innovation.

Top Skills

Experience: Less than 6 months

Responding to customer inquiries Via Zendesk , addressing concerns, and providing solutions to problems they encounter with a product or service.

Experience: 2 - 5 years

Addressing user inquiries and technical issues through various channels such as phone calls, emails, ticketing systems (Jira), or in-person interactions.

Experience: Less than 6 months

Creating, modifying, and disabling user accounts as per company policies and security requirements via Azure Active Directory. Managing access permissions and user privileges on various systems and applications.

Other Skills

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Listening to customer complaints, empathizing with their concerns, and working to resolve issues in a timely and satisfactory manner. This may involve troubleshooting technical problems, coordinating with other departments, or offering refunds or discounts when appropriate.

Experience: 5 - 10 years

Experience: 2 - 5 years

Basic Information

Age
31
Gender
Male
Website
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Address
Cebu City, Labangon
Tests Taken
IQ
Score:  120
DISC
Dominance: 28%
Influence: 14%
Steadiness: 28%
Compliance: 30%
English
C1(Advanced)
Government ID
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