Camille
Client Success Manager / Operations Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $11.00/hour ($1,936.00/month)
Bachelors degree
Last Active
December 18th, 2024 (yesterday)
Member Since
July 25th, 2020
Profile Description
Six Sigma Certified - Yellow Belt
Six Sigma Trained - Green Belt
Certified Professional Coach
> Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments.
> Establish a high standard for productivity, quality, customer service as well as define user guidelines
> Develop company systems for customer interaction and voice response and control the implementation process.
> Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
> Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
> Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
> Summarize, collect, and analyze call center trends and data for regular performance reports.
> Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
> Maintain consistent professional improvement through company provided workshops, tracking call center trends, and active participation in team projects.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Project Management » Process Improvement
Experience: Less than 6 months
Other Skills
Office and Administration » Team Leadership
Experience: 5 - 10 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baguio City, Benguet
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 47%
- Influence: 7%
- Steadiness: 16%
- Compliance: 31%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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