Team Manager and Quality Supervisor

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

July 18th, 2020

Profile Description

I am an efficient and smart working individual with a can-do attitude. I am dedicated to deliver exemplary results and help drive businesses to produce desired goals.
I specialize in different types of administrative work such as, but not limited to Data Analysis, Excel Reporting, Data Entry, Lead Generation, Web Research, Email Correspondence, Marketing and Virtual Assistance
Prior to freelancing, I worked for a BPO Company for 8 years. Handling incoming/outgoing calls and email correspondences. Making sure that the customers' concerns were answered and resolved to the best of my ability.
I was also given the opportunity to handle a team - with no less than 15 agents. My job covers tracking of their scorecards and monitor overall performances. With this role, I developed a strong ability in research and development might as well on monitoring and documentation procedures to provide compete and clean report; People skills; Creating reports including day-to-day, week-over-week and month-over-month performance; Data handling, legal documentation, correspondence; I was also able to develop my root cause analysis skills that would make me able to pin point the cause of error, formulate and execute a good action plan to improve performance in order to bridge gaps and also to attain client's set of goals or beyond.
Software, apps, and platforms that I am skilled at and have experienced using:
• MS Office - Word, Excel, Powerpoint and Outlook
• Google Docs and Drive, Dropbox
• AliExpress, Shopify
• Instagram
• Wordpress, BrowserCMS
• Avaya CMS, NICE, and Citrix Based Programs, Client Logging tools, ServiceNow
If there is a specific program, platform, or applications needed, I am easily trained, willing and eager to learn about new ways of doing things.
Feel free to send me an email or message here for any inquiries and proposals.