Joanna
Customer Service Specialist/Email Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
February 6th, 2025 (5 days ago)
Member Since
July 8th, 2020
Profile Description
Hello there,
Are you looking for someone to help you optimize customer experience and drive retention through proficient customer service?
* Passionate about customer satisfaction and operational efficiency
* Leveraging Gorgias for seamless customer communication across
* Skilled in Shopify for optimizing order resends and managing returns effectively.
* Proficient in Google Workspace and skilled in leveraging Slack for effective communication and collaboration.
* Experienced in QuickBooks and Xero with a focus on light bookkeeping.
Also, I am a continuous learner, I love learning new things. So if there’s an app that you want me to know, I am willing to undergo that.
I have good written and verbal communication skills in the English language. I understand that you are busy; please feel free to message me if you need assistance.
Let's connect to explore how we can enhance customer experiences together!
Best regards,
Top Skills
E-Commerce » Shopify
Experience: Less than 6 months
I worked as a Customer Service Email Support helping Shopify pet brand owners (specializing in c at food) based in the UK to optimize customer experience and drive retention by utilizing Gorgias. I create orders and handle refunds and cancellations.
Customer Support » Ecommerce
Experience: Less than 6 months
I worked as a Customer Service Email Support helping Shopify pet brand owners (specializing in c at food) based in the UK to optimize customer experience and drive retention by utilizing Gorgias. I ensure that all customer tickets are addressed within 24 hours, provide order status and tracking links upon request, manage refunds and returns efficiently, and submit a weekly report on top customer complaints and other significant updates.
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
I worked as a Customer Service Email Support helping Shopify pet brand owners (specializing in cat food) based in the UK to optimize customer experience and drive retention by utilizing Gorgias.
Other Skills
Accounting » Bookkeeping
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Administrative Support
Experience: 2 - 5 years
Accounting » Accounts Reconciliations
Experience: 6 months - 1 year
Accounting » Financial Accounting » Financial Reporting
Experience: 6 months - 1 year
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 49%
- Influence: 11%
- Steadiness: 11%
- Compliance: 29%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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