Top-Rated Customer Support | Cold Caller | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 20th, 2025 (7 days ago)

Member Since

June 25th, 2020

Profile Description

Struggling with customer support overload, low lead conversions, or administrative inefficiencies? I’ve got you covered!

With over 8 years of experience, I help businesses grow by efficiently managing high-volume support, closing qualified leads, and handling back-office tasks. My expertise spans e-commerce, real estate, and BPO, ensuring tailored solutions that drive measurable results.

**My Expertise**

**Customer Support That Retains Clients & Boosts Sales**

Multichannel expert (Phone | Chat | Email) with Zendesk, Gorgias, and Amazon Seller Central.
Resolved over 1,000 customer inquiries weekly with satisfaction ratings above 95%.
Specialized in A-to-Z claims, refunds, chargebacks, and account health management.

**Cold Calling & Lead Generation That Closes Deals**

Generated 5–7 qualified leads daily for real estate and e-commerce businesses.
Skilled in appointment setting and sales follow-ups to convert prospects into buyers.
Proficient with Mojo Dialer, Call Tools, and CRM systems for pipeline optimization.

**Administrative Support That Keeps Businesses Running Smoothly**

Data entry, reporting, and calendar management using Google Suite and Microsoft Office.
Social media management and content creation with Canva and WordPress.
Streamlined operations, saving clients over 10 hours per week on administrative tasks.

**Tools & Technologies**

Zendesk | Shopify | Amazon Seller Central | Gorgias | Mojo Dialer | WordPress | Canva | Microsoft Office | Google Suite

**Why Clients Hire Me**

Increased customer retention by 30% through improved engagement strategies.
Helped businesses grow by streamlining workflows and reducing administrative workloads.
Recognized as a top performer and awarded “Associate of the Month” multiple times.

**Let’s Elevate Your Business!**

I’m here to optimize your support, generate leads, and manage administrative tasks seamlessly—so you can focus on growing your business.

Send me a message today to discuss how I can assist you!