Current Employment Status:
Hired Full Time on Jan 12, 2024

Carmela

Customer Service I VA I Data Entry I Appointment Setter

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

March 26th, 2025 (3 days ago)

Member Since

May 22nd, 2020

Profile Description

Since 2016 I've worked for one BPO company as a Collection Specialist at one of the banks in the USA. Being a fast learner and team player has been a great advantage for me and with hard work, and dedication, Seasoned professional with a robust background encompassing 6 years of hands-on experience in Business Process Outsourcing (BPO). Proficient in overseeing and optimizing operational workflows, driving efficiency enhancements, and ensuring seamless delivery of high-quality services within deadline-driven environments.
Expertise lies in managing multifaceted projects, leading teams to achieve performance targets, and implementing strategic initiatives to streamline processes and elevate service standards. Skilled in client relationship management, adept at understanding client needs, and consistently exceeding expectations by providing tailored solutions.
Demonstrated ability to leverage technology and data-driven insights to identify operational bottlenecks and enact improvements, resulting in significant cost savings and enhanced productivity. Possess a strong commitment to continuous improvement and a track record of driving innovation.
I am dedicated to delivering exceptional results and building long-term relationships with my clients. My goal is to bring value through my expertise and contribute to the success of your project.
-Cold Caller/Appointment Setter
-Customer Service Representative
-Debt Collector
-Chat Moderator
-Admin Task / Data Entry
-Chat Support
-Outbound and Inbound Sales
-Lead Generation 

Top Skills

Experience: 1 - 2 years

Experience in Appointment Setter to schedule appointments with potential clients. Responsibilities include contacting leads, qualifying interest, and maintaining accurate records. Qualifications include excellent communication skills, organization, and proficiency in CRM software

Experience: 2 - 5 years

Experience in customer service entails effective communication, problem-solving, product knowledge, empathy, time management, conflict resolution, and adaptability to provide satisfactory assistance to customers.

Experience: 2 - 5 years

Experience in debt collection involves effective communication, negotiation, and adherence to legal regulations. It requires proficiency in problem-solving, documentation, and customer service to successfully recover outstanding debts while maintaining professionalism and compliance

Other Skills

Experience: 6 months - 1 year

Strong skills in outbound prospecting and lead qualification.

Experience: 6 months - 1 year

Experience in Chat Support Specialist to provide prompt and professional support to customers via chat channels. Responsibilities include addressing inquiries, resolving issues, and maintaining accurate records

Experience: 6 months - 1 year

Experience Social media moderation monitoring and managing user-generated content on social media platforms to ensure compliance with community guidelines and brand standards responsible for reviewing comments, posts, and messages, removing inappropriate content, and engaging with users in a timely and professional manner

Experience: 2 - 5 years

Strong skills Email Management Specialist to handle incoming emails efficiently. Responsibilities include sorting, prioritizing, and responding to emails promptly

Experience: 6 months - 1 year

Experience as a Facebook Marketing Specialist to create and manage effective marketing campaigns on the platform. Responsibilities include likes and comments on the post

Experience: 6 months - 1 year

Basic knowledge in video editing includes effects, audio

Experience: 1 - 2 years

Experience in Technical Support Specialist to assist customers with hardware and software issues. Responsibilities include troubleshooting, providing solutions, and documenting interactions. Qualifications include strong technical skills and excellent communication

Experience: 1 - 2 years

Specialized in plan upgrades, guiding customers through available options and successfully driving sales. and Effectively communicated plan features and benefits to customers, ensuring a thorough understanding.

Experience: 6 months - 1 year

Experience in data entry proficiency and accurately inputting information into databases or spreadsheets. strong attention to detail, the ability to work efficiently

Basic Information

Age
38
Gender
Female
Website
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Address
Quezon City
Tests Taken
IQ
Score:  137
DISC
Dominance: 48%
Influence: 21%
Steadiness: 16%
Compliance: 16%
English
C1(Advanced)
Government ID
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