Current Employment Status:
Hired Full Time on Jan 12, 2024
Since 2016 I've worked for one BPO company as a Collection Specialist at one of the banks in the USA. Being a fast learner and team player has been a great advantage for me and with hard work, and dedication, Seasoned professional with a robust background encompassing 6 years of hands-on experience in Business Process Outsourcing (BPO). Proficient in overseeing and optimizing operational workflows, driving efficiency enhancements, and ensuring seamless delivery of high-quality services within deadline-driven environments.
Expertise lies in managing multifaceted projects, leading teams to achieve performance targets, and implementing strategic initiatives to streamline processes and elevate service standards. Skilled in client relationship management, adept at understanding client needs, and consistently exceeding expectations by providing tailored solutions.
Demonstrated ability to leverage technology and data-driven insights to identify operational bottlenecks and enact improvements, resulting in significant cost savings and enhanced productivity. Possess a strong commitment to continuous improvement and a track record of driving innovation.
I am dedicated to delivering exceptional results and building long-term relationships with my clients. My goal is to bring value through my expertise and contribute to the success of your project.
-Cold Caller/Appointment Setter
-Customer Service Representative
-Debt Collector
-Chat Moderator
-Admin Task / Data Entry
-Chat Support
-Outbound and Inbound Sales
-Lead Generation
Experience: 1 - 2 years
Experience in Appointment Setter to schedule appointments with potential clients. Responsibilities include contacting leads, qualifying interest, and maintaining accurate records. Qualifications include excellent communication skills, organization, and proficiency in CRM software
Experience: 2 - 5 years
Experience in customer service entails effective communication, problem-solving, product knowledge, empathy, time management, conflict resolution, and adaptability to provide satisfactory assistance to customers.
Experience: 2 - 5 years
Experience in debt collection involves effective communication, negotiation, and adherence to legal regulations. It requires proficiency in problem-solving, documentation, and customer service to successfully recover outstanding debts while maintaining professionalism and compliance
Experience: 6 months - 1 year
Strong skills in outbound prospecting and lead qualification.
Experience: 6 months - 1 year
Experience in Chat Support Specialist to provide prompt and professional support to customers via chat channels. Responsibilities include addressing inquiries, resolving issues, and maintaining accurate records
Experience: 6 months - 1 year
Experience Social media moderation monitoring and managing user-generated content on social media platforms to ensure compliance with community guidelines and brand standards responsible for reviewing comments, posts, and messages, removing inappropriate content, and engaging with users in a timely and professional manner
Experience: 2 - 5 years
Strong skills Email Management Specialist to handle incoming emails efficiently. Responsibilities include sorting, prioritizing, and responding to emails promptly
Experience: 6 months - 1 year
Experience as a Facebook Marketing Specialist to create and manage effective marketing campaigns on the platform. Responsibilities include likes and comments on the post
Experience: 6 months - 1 year
Basic knowledge in video editing includes effects, audio
Experience: 1 - 2 years
Experience in Technical Support Specialist to assist customers with hardware and software issues. Responsibilities include troubleshooting, providing solutions, and documenting interactions. Qualifications include strong technical skills and excellent communication
Experience: 1 - 2 years
Specialized in plan upgrades, guiding customers through available options and successfully driving sales. and Effectively communicated plan features and benefits to customers, ensuring a thorough understanding.
Experience: 6 months - 1 year
Experience in data entry proficiency and accurately inputting information into databases or spreadsheets. strong attention to detail, the ability to work efficiently
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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