Madesin

Account Manager | Customer Service Specialist

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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Associates degree

Last Active

March 21st, 2025 (2 days ago)

Member Since

December 20th, 2012

Profile Description

Since 2018, I've assisted international students in navigating their health insurance enrollment process. My role involves liaising with university officials in the US and various agencies to address inquiries and facilitate enrollment in our plans. Focused on customer service within the insurance sales cycle, I actively manage client relationships and oversee all communications. This includes addressing customer inquiries, explaining coverage details and premiums, and providing support for international students concerning their benefits and claims. Collaborating closely with my team, I contribute to ongoing sales efforts and future renewals. Prior to this role, I accrued 7 years in business research and analysis, followed by another 7 years in the HDD manufacturing industry.

Top Skills

Customer Support » Insurance » Medical Insurance

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Customer Support » Customer Service » Chargeback Analysis

Experience: 5 - 10 years

Other Skills

E-Commerce » Magento

Experience: Less than 6 months

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Rosa, Laguna

Tests Taken: IQ
Score: 125: DISC
Dominance: 20%
Influence: 31%
Steadiness: 33%
Compliance: 16%: English
C2(Advanced/Mastery)