Operations Manager | Team Lead |Admin Community Moderator

-Significant experience in influencer marketing, enhancing brand visibility and engagement. -Skilled in identifying, reaching out to, and managing influencer partnerships. -Proficient in negotiating collaborations, creating content strategies, and analyzing campaign performance. -Familiar with using platforms like Instagram, YouTube, and Facebook to leverage influencer networks effectively.

-Extensive experience in providing top-tier customer service for online retail companies. -Managed customer inquiries, processed orders, handled returns and refunds, and provided live chat support. -Maintained customer satisfaction through efficient problem-solving and clear communication. -Proficient with e-commerce platforms like Shopify, Amazon Seller Central, and various CRM tools. -Dedicated to delivering exceptional service, resulting in high customer satisfaction and loyalty.

-Extensive experience managing diverse teams in various industries, including customer service representatives, virtual assistants, and administrative staff. -Skilled in mentoring, training, and motivating team members to achieve performance goals and deliver exceptional service. -Implemented efficient processes to enhance productivity, with a leadership style that emphasizes clear communication, strategic planning, and collaboration. -Consistently improved team performance and satisfaction using project management tools like Asana, Trello, and Slack to coordinate tasks and foster a cohesive team environment.

-Extensive experience in sourcing and onboarding top talent across various industries. -Developed and executed effective recruitment strategies, conducted thorough interviews, and evaluated candidates for the best organizational fit. -Successfully managed end-to-end recruitment processes, from posting job advertisements to negotiating offers. -Built lasting relationships with candidates and hiring managers through strong interpersonal skills and understanding of organizational needs. -Proficient in using recruitment platforms and tools such as LinkedIn, Indeed, and various ATS systems to streamline the hiring process and attract high-quality candidates.

-Substantial experience managing online communities for various brands and platforms. -Oversaw user interactions, enforced community guidelines, and addressed inappropriate content to maintain a positive environment. -Skilled in moderating discussions, resolving conflicts, and responding to user queries in a timely manner. -Proficient with various moderation tools and platforms, ensuring a well-managed and respectful online space.

-Extensive experience supporting executives and teams with managing schedules, coordinating meetings, and handling administrative tasks. -Organized travel arrangements, prepared reports, managed correspondence, and ensured smooth day-to-day operations. -Highly organized, detail-oriented, and adept at multitasking, efficiently handling various responsibilities simultaneously. -Proactive approach and excellent communication skills, anticipating needs and providing exceptional support to enable executives to focus on strategic goals.

-Over a decade of experience in office and administrative roles, with a strong ability to collaborate effectively within teams. -Led and managed teams for various projects, ensuring smooth communication and coordination, while providing comprehensive support to CEOs and senior executives. -Proficient in scheduling, document management, and project oversight, contributing to the success of the teams I’ve supported. -Skilled in using collaboration tools like Asana, Trello, and Slack to enhance productivity and maintain a seamless workflow. -Dedicated to fostering a cooperative and positive work environment, enabling all team members to perform at their best.

-Over a decade of experience in the BPO industry, Upwork, and direct client contracts, specializing in data analytics for office and administrative roles. -Collected, analyzed, and interpreted data to support decision-making processes and drive business improvements. -Experienced with various analytics tools and software to generate insightful reports, track performance metrics, and identify trends. -Strong attention to detail and analytical mindset, ensuring accurate data analysis to optimize operations and achieve strategic goals. -Thrives in dynamic environments, consistently delivering actionable insights that enhance productivity and efficiency.

-Extensive experience in coaching, training, and development, guiding and mentoring teams to achieve their highest potential. -Expert in creating comprehensive training programs, conducting onboarding sessions, and providing ongoing support to ensure team members excel in their roles. -Proven track record of developing training materials, leading workshops, and delivering hands-on coaching to enhance performance and productivity. -Committed to fostering a positive learning environment with adaptable training methods to suit diverse learning styles, making me an effective coach and trainer.