Human Resources, Recruitment Specialist, Operations Manager

Manage daily operations, monitoring call center performance metrics, ensuring customer service quality, training and coaching agents, handling escalated customer issues, scheduling shifts, optimizing workflow processes, maintaining and updating call center software, and ensuring compliance with company policies and industry regulations.

Define project scope and objectives, creating detailed project plans, assigning tasks to team members, monitoring project progress, managing budgets, identifying and mitigating risks, ensuring project milestones are met, communicating with stakeholders, and delivering the project on time and within budget.

I do recruiting and hiring employees, conducting interviews, onboarding new hires, managing employee relations, handling payroll and benefits administration, developing training programs, ensuring compliance with labor laws, and implementing HR policies and procedures.

Develop social media strategy to increase online presence and improve marketing and sales efforts. Create content, manage social media accounts, and engage with the online community to build brand awareness and drive customer engagement.

Overseeing daily operations, managing client relationships, ensuring service level agreements (SLAs) are met, optimizing workflow processes, recruiting and training staff, monitoring performance metrics, handling escalations, ensuring compliance with industry standards, and implementing continuous improvement initiatives to enhance efficiency and customer satisfaction.

Assessing training needs, designing training programs, developing instructional materials, delivering training sessions, evaluating training effectiveness, providing ongoing coaching and support, organizing workshops and seminars, tracking employee progress, and updating training programs to meet evolving needs and standards.