Yehna
Expert VA in Customer service, support and Quality Assurance
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.82/hour ($1,200.00/month)
Bachelors degree
Last Active
November 11th, 2024 (7 days ago)
Member Since
April 5th, 2020
Profile Description
What motivates me to provide high- quality work? That is simple, I look at a business through an owner or client's perspective.
My name is
I am proficient and have a strong background in:
- Customer service and support (Call, Chat or
- Order fulfillment and management
- Records Retrieval
- Evaluation and Compliance Monitoring
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
I assisted clients and customers and provided resolutions with their inquiry via call, chat, and email.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
I worked as a Quality Assurance Specialist where I am tasked to evaluate and monitor the performance and compliance of our agents' calls, documentation and data entries. I also compile and track complaints and feedback for assessment of actionable items for performance improvement.
Office and Administration » Admin Data Processing » Records Retrieval
Experience: 5 - 10 years
- Sending of medical/ billing records request with patient’s authorization following HIPAA. - Follow-ups status of request through outbound call and sending of fax or email message to facilities. - Negotiate and process payment following state statutes. - Making outbound calls to providers (hospitals and clinics) to follow-up on the request for medical records. - Receives inbound call from providers such as hospitals, clinics, and medical records department personnel regarding our request for medical records. - Enters received medical/billing records to system.
Other Skills
Professional Services » Medical Services » Medical Knowledge
Experience: 10+ years
I was a graduate of nursing and have passed the Philippines Licensure Examination for Nurses on 2009. I worked for 2 government hospitals here in the Philippines for 2 years and had the opportunity to work as a company nurse from 2010 to 2012.
Professional Services » Medical Services » HIPAA Compliance
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan City, National Capital Region
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 40%
- Influence: 7%
- Steadiness: 21%
- Compliance: 32%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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