Pauline

Customer Service, Virtual Assistant, Data Entry

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 19th, 2025 (3 days ago)

Member Since

January 19th, 2020

Profile Description

Customer Service , Team Leader, Logistics Coordinator PRO | Tech Savvy | w/High Speed Internet | $5.00-10.00/hr

A PRO Customer Care Representative who has a big heart and is committed to providing exceptional care service, that leads to your business's success with no attendance issues. There's no job too small or too boring for me. *wink*

* Expert in Customer Service, Team Leadership & Project Management
*with over 10 years of experience
*Email, SMS, Chat Support, and Inbound/Outbound calls
*Global Subject Matter Expert and Product Trainer in a Telecommunications US Based Company with over 7 years of experience
*Expert in handling supervisor escalation calls and committed to providing a swift proficient resolution
* Team leader in the Logistics Coordinator niche

OPERATING SYSTEM I AM PROFICIENT WITH:
*Microsoft Windows 7-10
*MS Office Word
*MS Office PowerPoint
*MS Office Excel
*Google Mail
*Google Drive
*Google Photo
*Chat Gpt

LIST OF SOFTWARE I HAVE USED IN THE PAST
*Avaya Call Management System (CMS)
*Web Dialer/Cisco
*Citrix
*I-Care
*Okta
*Mode
*Canva
* Mighty Call Dialer
* Ring Central
* Calendly

WORKPLACE VIDEO CONFERENCING PLATFORMS THAT I USE
*Zoom
*MS Teams
*Slack
*ClickUp
*Facebook Messenger
*Facebook
*Twitter
*Instagram
*Viber
*What's Up
*Telegram
*Upgrade to see actual info

HIGHLY CALIBRATED FOR PROVIDING THIS SERVICE
*Customer Service
*Team Leadership
*Logistics Coordination
*Training and Development
*Project Management
*Cold Calling
*Appointment Setter
*Sales Associate
*Advance Mobile Troubleshooting Support
*Chat Support
*Global Mission Control Assistance

I am tech, savvy and can adapt quickly to a wide range of programs. I am also open to learning and using new tools.

Let's talk about how to make your life easier, Send me a message so I can land to your needs ASAP.

Top Skills

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I have 10 years of customer service representative skills where I assist clients/customers via phone calls. I work closely with them to resolve issues, assist with order support, troubleshoot problems, etc.