RECRUITMENT:• Sourcing and interviewing customer service agents and other roles aligned with the company's standards.• Collaborates with the recruitment team to streamline the recruitment process and ensure timely staffing.
STAFFING MANAGEMENT: • Maintains a robust workforce to meet business demands.• Fosters a positive and motivated work environment among customer service agents.
OPERATION MANAGEMENT:• Manages day to day business operations.• Led cross-functional teams to develop innovative solutions to complex operational problems, resulting in improved customer experience.• Developed a comprehensive training program for staff to ensure high standards of customer service.• Focused on goals, business results and staff motivation to adhere with current business standards.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
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