ROYAL BLUE CONSULTANTS
Senior Recruiter
MAR 2024 - SEP 2024
-Generated 60 Consultant Psychiatry leads daily.
-Led the creation and growth of the Lead Gen Sheet.
-Consistently exceeded lead generation quotas.
STAFFHEALTH
Recruitment Team Leader / Executive Assistant
MAY 2022 - NOV 2023
-Managed a team of 12, creating timely performance reports.
-Conducted effective coaching sessions and tea
-Efficiently managed calendar and inbox and effectively handled various admin tasks being the executive assistant to the recruitment director.
CONCENTRIX
Technical Support Representative
JAN 2020 - MAY 2022
-Exceeded AHT and Quality metrics monthly.
-Trained as a hybrid agent supporting multiple lines of business.
TASKUS
Teammate
JUN 2019 - DEC 2019
-Consistently met performance metrics; recognized as a top performer on a monthly basis.
VXI
Customer Service Representative
JAN 2019 - JUN 2019
-Processed financial transactions, ensuring customer satisfaction.
ALORICA
Customer Service Representative
DEC 2017 - JAN 2019
-Maintained top performance metrics consistently.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 1 - 2 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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