Virtual CSR/Assistant

We are hiring for another business-owner who is also a friend! We are urgently looking for reliable CSR VAs to join the growing team of Art Plumbing, Air Conditioning & Electric company!

THE COMPANY:
Art Plumbing, Air Conditioning & Electric company is a US-based HVAC, electrical, and plumbing company that has been operating since 1983. You can learn more about them here: https://www.artplumbingandac.com/

We require a reliable VA who
• is a critical thinker;
• can help the call center department meet its goals by handling daily inbound and outbound calls;
• can manage leads and book service appointments for our customers via phone, chat, or email
• can work effectively with a team of CSRs (PH and US-based), managers and technicians;
• can do administrative tasks as may be required; and
• genuinely cares about the customer and is not looking for “just a job”, but a career.

We are looking for 4 CSR VAs to work full-time immediately.

SKILLS AND EXPERIENCE:
• Excellent English communication skills, both written and oral. Having CSR experience is a plus!
• Proficient in using computer applications. If you know Service Titan or have experience with dispatching, that is another plus!
• Highly reliable and self-motivated.
• Ability to provide unparalleled customer satisfaction and a great team player!

WHAT WE OFFER:
• Competitive salary and overtime pay (pay via Wise)
• Paid training
• Vacation or sick leave entitlement
• Paid Holidays
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll build life-long friendships here.

If you think you are the one we are looking for, please reply to this job post with your quick video introduction. (no more than 2 minutes)