Seeking Operations/Executive Asst w/ perfect English & travel sector experience. Potential for growth + long term role.

Hi there! We are seeking an action-taking, part-time virtual assistant with a growth mindset to support our company’, Liz Caskey Culinary & Wine Experiences in international travel to ensure all logistics run smoothly and effectively in order to exceed our clients’ expectations.

You will assist with administrative & operational tasks following our SOP and creating new systems as needed for our business while supporting our vendors and customers, bookkeeping, scheduling, and project management. This is a diverse role wearing many hats and the perfect candidate will have a passion for managing multiple tasks simultaneously.

Based on performance and ROI for the company, this could grow into a larger role in the organization.

REQUIREMENTS:

-MUST BE A SELF-STARTER & HAVE A GROWTH MINDSET: We are looking for someone who takes the initiative to not only delivery tasks, yet figure out how to do them faster/better/more efficiently and how he/she can go above and beyond what is asked and how this can create more revenue & profit for the business to grow.
-Proven experience as a Virtual Assistant or relevant role in Operations or Event Planning. Experience in event management, hospitality or travel is a plus.
-Experience with word-processing software and spreadsheets (e.g. MS Office, Google Suite)
-Familiarity with project management tools like Asana or Click-Up
-Experience online calendars and scheduling (e.g. Google Calendar)
-Able and willing to learn new tech platforms necessary to operate our business quickly and efficiently
-Familiarity with social media platforms. Social media skillset to help us upload content a critical part of the
-Excellent email and written communication skills
-Excellent time management skills
-Solid organizational skills
-Attention to detail and ability to problem solve
-Enjoy working in an intense, fast-paced environment

ABOUT YOU:

For this position, you must possess the following qualities to be successful:

-Exhibit a demonstrated growth mindset in your career and life path
-Fast implementer & self-starter
-Great written and oral communicator
-Dependable & trustworthy
-Detail-oriented and a proven passion for creating and operating systems
-Have a “get the job done” attitude & ethic for hard work
-Go above and beyond what is asked of you. Strive for excellence and improving the company’s performance and service.
-Bachelor’s degree in management, business, finance or relevant field preferred.
-Perfect English. Working knowledge of Spanish preferred as we work with Latin America.

ABOUT LCCWE:

Here are a few things you should know about our business:

–Liz Caskey Culinary & Wine Experiences is a specialized travel agency creating culinary and wine journeys in Latin America and beyond. We work with very demanding customers and our core mission is to open South America’s fine wines, cuisine, craftsmanship, and culture to our guests. We also source fine wines for our wine club in the United States and have a podcast called In Search of Flavor. This is a growing part of our business.

You can learn more about us here: www.lizcaskey.com
-We move very fast & expect the people we work with to be the same way
-We are very loyal to our employees & treat them with respect

ABOUT THE POSITION:

Here are some of the on-going tasks and responsibilities:

-Document all administrative procedures & then follow those procedures (if not already in the SOP manual)
-General admin & bookkeeping tasks
-Email management and organization of folders.
-Respond to emails and inquiries from customers; monitor email accounts
-Support sales outreach and projects
-Support marketing initiatives such as social media, weekly newsletter, and podcast show notes
-Actively contribute to the revenue & growth of the business. Take action to grow our company and you will grow within the company too.

TRAVEL-RELATED

-Support administering all aspects of a trip’s required reservations, modifications, and cancellations in a timely and efficient manner.
-Contact suppliers to book, confirm or provide information regarding tours reservations. Make sure that hotels/suppliers confirm every component of each itinerary.Research new services and suppliers as needed in alignment with company SOP protocols.
-Coordinate with the suppliers and LCCWE collaborators about all details of customer trips and services
-Send required documentation to LCCWE hosts/guides running the trip in advance and communicate all significant trip details to vendors and other relevant individuals in preparation for a trip
-Coordinate and assist in ground support for logistical issues during trips
-Address any customer issues that arise, work with our company CEO & Operations Coordinator to solve operations-related issues


WINE RELATED

-Coordinate logistics for import of wine ranging from registering labels to liasoning with the shipping carrier and wineries.
-Coordinate client shipments for fulfillment of wine orders
-Support outreach to distributors and suppliers
-Follow changes in government rules and regulations related to the destinations we serve.
-Assistance in booking any events, appointments, related to showing or tasting wines as required.


ABOUT COMPENSATION:
-Pay in USD, bimonthly.
-Fully remote position. Must have your own laptop, wifi, and a dedicated quiet workspace.
-Part time, 20 hours per week. Ability to grow into a full time role after a 3-month trial period, based on ROI and performance.
-Ability to work from 8am - 12pm or 9am - 1pm Pacific Time Monday - Friday. Some weekends may be necessary during the busiest months of the year.


HOW TO APPLY:

#1 If you are interested in this position and believe you have the qualities listed above to be successful, first complete this Google Form: forms.gle/WmDGno2TYqsj944x7

#2 Then email admin@lccwe.com and in the subject line, type: “#VirtualAssistant JobOpp application has been submitted” In the first paragraph, tell us why you want this job, what experience you bring to the company, and how you would contribute to be an asset to the company and ultimately its growth. DO NOT FORGET TO ATTACH YOUR RESUME.

#3 Once you submit your responses, if you have followed the application guidelines, we will respond within 48 hours. Be on the lookout for an email coming from: admin@lccwe.com


IF YOU DO NOT FOLLOW THESE STEPS, YOUR APPLICATION WILL NOT BE CONSIDERED.

Congratulations you made it to the end! We look forward to learning more about you.

This is an ongoing position. We want to work with a team player for years, not weeks.