Secretary (Email Transcription & Support)

About Us:
We're a newly launched local brand, still taking our baby steps. Right now, we're just a five-woman team, with a founder who is not only passionate and kind, but a joy to work with.

Application:
Interested candidates are requested to:

1. Send their updated resume to Upgrade to see actual info with the subject: Secretary_Name and Family Name
2. Share your typing speed test;
3. Share a sample redacted MS Word document showing advanced formatting if you have one; and
4. Share whether you have a ChatGPT account.

Process:
If you're shortlisted, you'll hear from us by the end of tomorrow, Friday.

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Job Description:
We are seeking a detail-oriented and reliable Secretary to assist with transcribing and drafting emails based on voice notes or verbal instructions. This role is ideal for someone with excellent writing skills, a keen ear for transcription, and a strong sense of professionalism in written communication. Previous experience in customer service is a plus, as the role may occasionally involve responding to basic client inquiries or coordinating follow-ups.

Key Responsibilities:
-Transcribe and draft clear, professional emails from voice notes or verbal instructions
-Format and proofread outgoing emails for grammar, tone, and clarity
-Organize and maintain email drafts and templates
-Assist with basic correspondence tracking and follow-ups
-Occasionally support client communication or scheduling when needed

Qualifications:
-Excellent command of written English
-Fast and accurate transcription skills
-Strong attention to detail and grammar
-Ability to understand context and adjust tone accordingly
-Highly organized and able to manage multiple drafts
-Proficient in using email platforms (e.g., Gmail, Outlook) and transcription tools
-Experience in customer service is a plus
-Discretion and professionalism when handling sensitive information

Preferred Skills:
-Familiarity with tools like Google Workspace, ClickUp, or CRM systems
-Experience working remotely or with distributed teams
-Ability to multitask and meet deadlines under minimal supervision

What We Offer:
-Flexible working hours
-Supportive, collaborative environment
-Opportunities to grow into other administrative or client support roles