Operations Virtual Assistant for a Board Game Publishing Company

Genius Games is looking for an Operations Assistant! We want someone who wants to work in a tight-knit group, someone who enjoys working in high energy environments, wants their work to truly matter, and wants to have fun along the way. This position is suited for someone who loves solving challenging puzzles, is highly self-directed, highly organized, has a very high standard for her/himself but is also not afraid to make mistakes along the way, and thrives when giving and receiving feedback about how they and the company can continually improve. This person wants to use their skills to personally and directly help drive the growth of a small company.

This role is ideally full-time but we are open to starting as part-time. The ideal candidate for this position will be able to work a portion of their hours during the US Central Standard Time Zone (CST) to meet with our team, while their other hours can be worked whenever they wish.

If you’re just looking for another job, this position isn’t for you. If you don’t love working your rear off as a critical part of a team, growing something that really matters, and learning a bunch along the way, then this isn’t the position for you.

WORK DESCRIPTION:

The Operations Assistant at Genius Games plays a crucial role in ensuring the company's operations run smoothly and efficiently. Acting as a direct assistant to the Operations Manager, this role predominantly focuses on organizing, coordinating, and executing operational strategies to aid in the company's growth trajectory.

A core element of this position is the maintenance and effective use of our operational tools, with a specific emphasis on Spreadsheets (both Excel and Google Sheets) and Google Drive. By optimizing these tools, the Operations Assistant ensures that data-driven decisions are made, leading to better efficiency and growth.

In addition, the Operations Assistant will play a significant role in inter-departmental collaboration. Assisting with all facets of operations, they will often work cross-functionally, ensuring that all departments within Genius Games are aligned in their endeavors, fostering a unified organizational flow.

THE IDEAL CANDIDATE WILL HAVE THESE CHARACTERISTICS AND REQUIREMENTS:

- Highly proficient in Spreadsheets (Excel and Google Sheets) - Mandatory
- Highly proficient in math, logic and analytic problem solving - Mandatory
- Proficient in Google Drive with high level of organization
- Any experience in online customer service is a plus
- Any experience leading or working within a team is a plus
- Any experience in the Hobby Board Game Industry is a plus
- Any experience in Shopify & Amazon Seller Central is a plus
- Any experience in QuickBooks Online is a plus

RESPONSIBILITIES:

- Managing our inbound contact emails and forwarding them to the appropriate members of our team
- Responding to customer support emails and Kickstart messages & comments in a timely manner
- Sending customer orders to our fulfillment center
- Recording customer reports of missing components and shipping replacements to customers
- Writing/compiling any necessary process documents
- Keeping the office stocked with the necessary supplies
- Processing orders in e-commerce platforms (Shopify, eBay, Walmart)
- Creating invoices using QuickBooks Online
- Managing files in Google Drive
- Work closely with the Operations Manager and assist him through his daily tasks

COMPENSATION:
- $6/hour during a three-month training period.
- $7/hour for the following nine months.
- $8-$10/hour after one year, with potential for higher pay based on performance.
- Pay periods are on the 5th and 20th of each month. Reimbursements for PhilHealth and SSS self-payments are included.

GROWTH POTENTIAL:

Opportunity for advancement with increased responsibilities and higher compensation ranging from $30,000 to $40,000 USD annually within 3-5 years.

TO APPLY:

Please send me a message so I know you are serious about this role, and I will send you a link so you can fill out the formal application and answer our standard questionnaire.

Please Note: We require you to have already taken your English Proficiency Assessment on your Online jobs.ph profile through ExamEnglish.com before applying since we will request both of these in the application process.

If we think you're an ideal candidate from the questionnaire, we send a second series of questions along with a couple of assessments.

The last round will be a series of interviews with some of my other team members and myself, and then we will make our final decision.

Please use onlinejobs.PH as the main communication platform at the initial part of the application.

ABOUT GENIUS GAMES:

We believe science is fascinating and should be a joy to learn. We believe that hobby games are not just fun, but a healthy activity to promote social skills and learn about the world we live in.

With that in mind, our focus is on Accurate science products that engage, educate and inspire.

We specialize in publishing board games, card games, jigsaw puzzles, children’s books, and many other types of interactive games and activities, but with a twist - everything published by Genius Games is accurately themed around science! The company has been featured in a number of major media outlets such as Popular Science Magazine, Scientific American, Gizmodo, and many more. We’ve been growing at a tremendous rate every year since we’ve been in business, and the hobby board game industry as a whole is booming.

GENIUS GAMES - CORE VALUES

As a member of the Genius Games team, you are expected to embody the core values of the company. These core values are what we as a team hire and fire by:

Self-directed High Achievement: Taking responsibility for yourself and taking the initiative to do what needs to be done without having to be instructed step-by-step.

Always Improving: Seeking to become a more knowledgeable, skillful, insightful, and healthy individual, both on and off the job, is key to your success as part of a team.

Own The Outcome: Seeing your work through to the end, delivering results that are a reflection of who you are and what you believe is your level of competency. When things go wrong, you accept responsibility and work to make them excellent.

Feedback Driven: Quality comes from zealously seeking feedback and criticism from multiple perspectives, listening in order to understand how you can improve, and then judiciously applying those insights to produce amazing results.

Candid and Compassionate: Always being forthright, empathetic, and sincere because people are the most important resource we have. Treat each other with kindness and respect, especially during conflict.