Medical Scheduler

We are looking for a scheduler who has experience with outbound appointment scheduling and virtual health appointments. This position requires critical thinking and excellent customer service skills via phone and email. This is an intermediate-advanced position requiring the ability to create schedules based upon various client locations and availability requiring the scheduler to create schedules that maximize productivity, minimize travel, and provide excellent customer service.

The ideal candidate would be someone who has experience scheduling appointments for outbound and online appointments. Experience in scheduling Telehealth, home healthcare visits or similar is preferred.

You must be proficient in writing and speaking English, and familiar with MS Teams, Outlook, Google Maps, and Excel. The more tech savvy you are, that is a plus in this position.

Our ideal candidate has a minimum of 2 years working as a scheduler/appointment setter in Telehealth, healthcare, home health, or other healthcare environments where there are complex scenarios that require quick thinking for accurate scheduling.

* You must have excellent customer service skills and have an outgoing personality.
* Ability to speak and write English clearly and professionally.
* Very detail oriented and very organized.
* Positive attitude
* Solution provider
* Not afraid to ask questions
* Tech savvy
* Must be able to work during the hours between 8am-6pm USA Pacific Time zone. M-F.
* Must have competency in using Outlook, Excel, Microsoft Teams.
* Fast and reliable internet and a computer that is less than 2 years old.
* Education: College degree, prefer from a healthcare background and experience in customer service.

Please answer the following questions to be considered.
1. What type of scheduling have you performed? Provide details.
2. What was the most complex scheduling you have performed and why?
3. List the types of scheduling software you have experience using.
4. What has been your prior scheduling productivity requirements?
5. Confirm you can work USA PST time.
6. Define excellent customer service?
7. Provide your pay expectations.

MUST send a resume/CV and answer the above questions. We won't review your interest in this position without answering the above questions and sending your resume/CV. In your email, please post in the subject line: Medical Scheduler Position
Provide a voice recording and we will prioritize reviewing your interest in this position.