Medical Records Request Agent

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

Who You Are

You are a dedicated and detail-oriented professional with exceptional communication skills and a strong background in customer service or sales or medical records request for law firms. You are assertive and proactive, excelling at managing complex requests and interacting with various stakeholders, including law firms and medical facilities. Your ability to handle challenging situations with confidence and maintain accuracy ensures that all processes are handled efficiently and effectively.

Qualifications

Minimum of 2 years of experience in one of the following roles: Medical Records Request, Outbound Sales Agent, or High-touch Customer Service roles.
Strong verbal communication skills, with a comfort level for making calls throughout the day.
Outgoing and confident, with the ability to communicate effectively and proactively ask questions when needed.
Excellent administrative and organizational skills, with the ability to manage multiple tasks, prioritize effectively, and maintain a well-organized workspace and schedule.
Experience in requesting medical records from healthcare facilities.
Familiarity or experience within the legal or healthcare industry is a plus, but not required.

What You'll Do:

As a Medical Records Request Agent, you will:

Call medical facilities or hospitals to request medical records and other necessary documents on behalf of law firms.
Provide law firms with updates on request statuses, acknowledge new requests, and resolve any inquiries or concerns.
Ensure that all documentation is meticulously prepared, reviewed, and accurate before submission.
Track request statuses and maintain regular follow-up calls with facilities to ensure timely responses.
Enter and manage records and information in our system with precision.
Adhere to HIPAA regulations and standards to maintain confidentiality and privacy throughout the process.

Technical Requirements:

High-speed internet (minimum 20 Mbps or fiber connection)
Noise-canceling headset
Fast computer
Power and internet backup required

Rates and Expectations:

Full-time Role: $4.50 to $5 per hour - negotiable depending on experience and skillset.
Work Schedule: EST/PST business hours.
Dedication: We need someone dedicated to work for this client alone. If you have other full-time commitments that may conflict during business hours, please do not apply.

Please be aware that subcontracting work to other virtual assistants is prohibited due to HIPAA compliance requirements.

This position is currently open for candidate pooling. We recruit in advance so we can hire on demand as new accounts and opportunities arise. While this role is for pooling purposes, we also have active accounts currently being staffed, and joining our talent network ensures youre considered for both immediate and upcoming opportunities.

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

APPLY HERE: https://www.careers-page.com/brolly-labs/job/QWRXVWY9