Medical Expert Ongoing Administration Support

We are seeking a highly skilled, motivated and detail-oriented Medical Expert Administration Assistant to join our rapidly expanding technology firm in the personal injury space. The role serves as the backbone of accuracy and efficiency, ensuring the credentials of our recruited medical experts and the services they offer are impeccably maintained and updated. The role requires attention to detail in handling administrative tasks, updating accreditations, and keeping records up to date, which will not just prevent time-wasting errors, but will also be instrumental in paving the way for smooth and rapid growth within our business.

You will have exceptional verbal and written English communication skills, fluent at a CEFR Level C1 or C2 (IELTS score of 8 or higher) preferred, along with a strong reliable internet connection with a minimal download speed of 150mps and a quiet private workspace.

This is a virtual full-time role, working Monday-Friday 9am – 6pm, Australian EST, reporting to the Medical Expert Engagement and Coordination Manager.

Key Responsibilities:
• Updating Medical Experts’ details across a variety of platforms and materials, including email templates, report & invoice templates, CVs, digital assets and CRM entries
• Medical Experts’ appointment coordination support, including sourcing new sessional room locations, managing appointment list schedules with sessional rooms, and assisting with the logistical aspects of medical expert appointments
• Managing Hybrid appointments with the physiotherapist clinics, including sourcing new physio clinics as required, and ensuring the clinic is ready for the assessment
• Report de-identification, ensuring reports are correctly de-identified for confidentiality
• Support for Medical Experts Sales and Operations Team, providing ad hoc administrative and operational support to the broader team, contributing to the efficiency and effectiveness of our service delivery
• Telephone support, handling both inbound and outbound calls, offering support and assistance to ensure responsive and high-quality service to our clients and medical experts

Qualifications and Requirements:
• Language Proficiency: High level of English fluency, CEFR Level C1 or C2 (IELTS 8+ preferred).
• Technical Requirements: Reliable internet connection with a minimum download speed of 150 Mbps.
• Quiet and private workspace

Skills and Experience:
• Proactive and flexible with strong experience in Administration and Customer Service
• Exceptional attention to detail, time management, and organisational abilities
• Excellent skills in Microsoft Office Suite (Word, Excel, Outlook), and other relevant software
• Ability to work independently and manage multiple priorities simultaneously

Personal Attributes:
• High level of integrity and professionalism
• Strong interpersonal skills: Ability to build relationships with the medical experts and across the team
• Confidence: Ability to work independently and make decisions with confidence
• Attention to Detail: Ensure all communication and tasks are handled with a high level of accuracy and attention to detail
• Adaptability: Comfortable working in a dynamic and rapidly changing environment
• Communication skills: Excellent verbal and written communication skills
• Excellent Time Management: Organize and manage time efficiently to handle multiple tasks and responsibilities
• Software Proficiency: You must be able to learn new software systems quickly and efficiently to support operations

This role is foundational to our organisation’s integrity and operational efficiency, playing a crucial role in maintaining the operational excellence and reputational strength of our organisation. If you are a proactive and detail-oriented professional with the ability to manage a high volume of tasks efficiently, we encourage you to apply.
To apply, please submit your resume and a cover letter detailing your relevant experience based on the criteria, and why you are the ideal candidate for this position.