Live Content Support Specialist

Jamble is fashion marketplace powered by Live Streaming & Auctions. We’re enhancing resale with a focus on community, fashion, and live interactions. While operating in the U.S. market, our team is entirely based in Paris.

After being accelerated at Y Combinator (world’s most prestigious startup accelerator), Jamble has received backing and active support from Voodoo (#3 mobile app publisher worldwide). Our iOS App has reached 400k+ downloads (you can download it here and we’re gearing up to accelerate.

Joining Jamble now offers a unique opportunity. As part of our close-knit team, you'll be one of the first 15 employees to join alongside the founders. You'll take on meaningful responsibilities and play a key role in our next stages of growth.

Responsibilities:
- Manage User Inquiries: Handle email and in-app requests via the app’s “Support” button, direct messages, and emails swiftly and accurately. We do not provide any phone support, only written support.
- Transaction Support: Oversee investigations and resolutions for transaction issues using a systematic approach with communication templates.
- Bug and IUpgrade to see actual info Reporting: Direct bug reports to the tech team and manage iUpgrade to see actual info involving transaction delays, ensuring users are well-informed.
- User Assistance: Provide personalized support for general inquiries and operational questions, using templates for efficiency with a personal touch.
- Feedback and Reports: Process user reports with thorough investigations and respond appreciatively to feedback, channeling suggestions to the product team for improvements.

Requirements:
- 2+ years in customer support, ideally in eCommerce/marketplace. Demonstrated ability to handle customer inquiries effectively.
- Strong English communication, especially in writing, ensuring clarity and precision in customer interactions.
- Independence and adaptability; comfortable with minimal supervision and quick to embrace changes or new tools.
- iPhone with iOS 15+ and Mac OS required for direct experience with the Jamble app.
- Skilled in Slack, Gmail, Notion, and Instabug and Firebase facilitating smooth workflow and team collaboration.
- Available for US CST hours (11 PM - 7 AM PHT), matching our core operational needs.
- Please mention ref LSC_24 in the object of the mail - it allows us to understand who actually read this job post through and eliminate those who don't :)