Home Health Intake Coordinator

We want you at Tender Home Health.

Do you want to utilize your exceptional process skills and exemplary customer service talents? At Tender, we embrace those with the drive to live a fulfilled life and have the resiliency to make every moment count.

If you are interested in a competitive salary, career growth and working with a familial culture, apply now. Tender Home Health is a young, energetic company that values the growth of each of our team members. The Intake coordinator admit our patients, manage the office and support our clinical team on the field. Apply to Tender today!

Our Dynamic Culture

We know that our staff is the life blood of our agency. We are dedicated to ensuring that our staff has the opportunities for the career path they desire. To support our staff, we have a gratitude culture where we constantly celebrate our associates’ achievements. This is evident in our many rewards and recognition practices.

Here are some examples of methods we developed to keep our close knit culture:

• Team oriented bonuses
• Familial atmosphere where we would to know your life outside of Tender and share it with the team

We also do not shy away from hard work and grit. We are very upfront with critical feedback, as we want all of our team members to grow in their careers. We constantly mentor our staff to develop key skills that can be utilized beyond our company. Whether it be for 1 year or 20 years, during your stay at Tender, we will ensure you learn behaviors that you will utilize in any other endeavors.

Life is short, strive for excellence.

Qualifications

Required:
• 2 years’ experience working for a US based company
• Interpersonal skills – excellent customer service and extremely communicative
• Demonstrates a "growth mindset," with a proactive attitude towards learning and improving skills, coupled with a strong sense of personal responsibility and initiative in achieving goals.
• Technology savvy - proficient with new computer applications (Microsoft proficient)
• Outstanding organizational skills - ability to multi-task and solve problems
• Fluent in English
• Must be able to work Pacific, US time zone (9AM-6PM)

Desired:
• Experience in medical field and knowledge of medical documentation
• Clinical background
• Self-directed with the ability to work with little supervision

Day-to-Day Responsibilities

• Manage with the intake team in the following areas:
o Patient Coordination
o Reception
o Record Keeping
o Data Entry
o Obtain authorizations
o Complete plans of care
o Intake issues
o EMR management such as Wellsky
o Lab follow-ups
o Uploading outsourced notes
• Achieve efficiency targets by streamlining and auditing office procedures
• Execute customer service best practices to ensure client satisfaction
• Develop staff by coaching and investing in their career goals
• Mitigate risks and resolve conflicts
• Create and update numerous reports to track progress


If you think that you fit the qualifications please send an email to marielleesantos@tenderhomehealth.com adding cc to marianmartinez@tenderhomehealth.com. On the subject of the email please input "APPLICANT FOR HOME HEALTH INTAKE COORDINATOR." In the body please provide 1 paragraph with 4-5 sentences about why you think you are the best applicant to hire in the position and attach your resume.