Guest Services / Customer Support Admin

Job Role: Guest Services / Customer Support Admin
Work Duration: Full-time, 40 hours/week
Rate or Salary range: AUD 6-15 based on experience

Where/How to send the application?: Fill up the form https(colon)//share(dot)hsforms(dot)com/1N5VGwQLXRdig1tIp4dARLArb6lt

Experience in Property Management / Guest Services / Short Term Rentals is required for this role.

About Us:
Holiday Rental Experts personally guide Short Term Rental managers/companies to make more money, free up valuable time and focus on key drivers that will propel their business to the next level. To achieve the above, Holiday Rental Experts has designed an industry specific Virtual Assistant – Outsourcing service. We source suitable candidates, specifically train them to work in the Short Term Rental industry and; integrate them into our client's business to be managed directly.

Job Description:
We are seeking an enthusiastic and proactive offshore teaUpgrade to see actual infomber to assist with guest communication and ensure our guests have a seamless and enjoyable experience. This full-time role will involve handling phone calls and emails for guest services, as well as providing support for various tasks to help us keep operations running smoothly.

Key Responsibilities:
- Guest Communication: Respond to guest inquiries promptly and professionally, ensuring all concerns are addressed with attention to detail.
- Phone & Email Support: Handle inbound and outbound phone calls and emails for guest services, including bookings, requests, and inquiries.
- Task Support: Provide assistance with other operational tasks as required, ensuring a smooth guest experience.
- Collaborate closely with the team to maintain high standards of service and guest satisfaction.

Requirements:
- Proven experience in customer service or guest services (hospitality experience preferred).
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- High level of professionalism and ability to work independently.
- Comfortable with technology and willing to learn new tools as required.
- Previous experience working in an offshore or remote team is a plus.
- Must be able to work full-time and be available during agreed-upon hours.

What We Offer:
- Competitive salary for a full-time position.
- Paid leaves
- Ongoing coaching, training, and feedback to support your growth.
- Opportunity to work with a dynamic and supportive team.