Executive Assistant - Virtual Assistant

Job Title: Executive Assistant - Virtual Assistant
Location: Remote
Interviewer: Sandy

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

As an Executive Assistant with our client, you will provide administrative support to the team, ensuring smooth operations and excellent customer service. Your responsibilities will include managing schedules, overseeing e-commerce platforms, coordinating wholesale orders, handling customer service inquiries, and assisting with a variety of administrative tasks.

About our client:

We are dedicated to a holistic approach to healing, emphasizing natural wellness for both the mouth and body. We aim to empower individuals on their health journey by offering innovative, natural solutions for brighter smiles, stronger teeth, and fresher breath. We pride ourselves on providing five-star customer service and delivering the best care possible.
Our company utilizes tools like Google Workspace, Shopify, Amazon Seller Dashboard, Zoho, and Go High Level. We are currently looking for a detail-oriented Executive Assistant to support our team and help streamline our operations. If you have a passion for holistic health, experience with customer service and e-commerce platforms, and the ability to manage multiple projects efficiently, we want you on our team!

Responsibilities:

Calendar Management & Scheduling: Manage Dr. Sanda’s appointments, both professional and personal, ensuring efficient use of time.

Email Management & Correspondence: Handle incoming emails, prioritize messages, and respond on behalf of Dr. Sanda when necessary.
Research & Information Gathering: Assist with gathering information on new products, services, and market trends.
Task & Project Coordination: Oversee and coordinate tasks and projects across different departments, ensuring deadlines are met.
Document Preparation & Time Management Support: Prepare documents, presentations, and other materials as needed; assist in time management and scheduling.
Personal & Family Appointments: Coordinate Dr. Sanda’s personal and family-related appointments, ensuring all schedules are aligned.
Travel & Itinerary Planning: Organize travel plans and itineraries for business trips.
Event & Gathering Organization: Plan and coordinate events, meetings, and other gatherings as needed.
Home Services Coordination: Manage and schedule home service appointments for Dr. Sanda and the team.
Gift Shopping & Research: Assist with purchasing gifts and conducting research on gift options.
Online Purchases Management: Manage and track online purchases and set reminders for necessary follow-ups.
Customer Service Management: Handle customer service inquiries, including product orders and support, through email and other communication channels.
E-commerce Platform Management: Update product pricing, descriptions, and inventory across Shopify and Amazon Seller Dashboard.
Wholesale Order Coordination: Assist with the management and tracking of wholesale orders and deliveries.

Qualifications:

Experience: Experience as an executive assistant, project coordinator, or similar role.
Customer Service: Proven track record in providing exceptional customer service.
E-commerce Platforms: Familiarity with Shopify, Amazon Seller Dashboard, and other e-commerce platforms.
Tools Proficiency: Experience with Google Workspace, Zoho, Go High Level, Kajabi, and other online tools is preferred.
Organization & Time Management: Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently.
Detail-Oriented: Excellent attention to detail, ensuring accuracy in all tasks and communications.
Communication Skills: Strong written and verbal communication skills.
Problem-Solving: Ability to solve problems independently and come up with practical solutions.
Project Coordination: Experience in managing multiple projects simultaneously and ensuring all tasks are completed on time.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a dental team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!