E-Commerce & Operations Virtual Assistant

Who We’re Looking For:
We need a highly organized, detail-oriented, and proactive Virtual Assistant to support daily operations, e-commerce management, and customer service. This role requires handling structured recurring tasks while also assisting with new challenges as they arise and taking ownership of independent projects and coordinating with external freelancers.

Must-Have Skills & Qualities:
? Strong organizational skills – managing records, deadlines, and structured processes
? Problem-solving mindset – identifying issues and researching solutions independently
? Excellent written English – clear and professional communication
? Customer support experience – handling inquiries and resolving order-related issues
? E-commerce experience (Amazon Seller Central & Shopify) – product listing management, optimization
? Proficiency in spreadsheets – tracking sales, inventory, and performance metrics
? Ability to manage projects independently – prioritizing and executing tasks efficiently
? Attention to detail – ensuring accuracy in all work
? Willingness to learn new skills – adaptability in a fast-paced environment
Bonus Skills:
? Basic graphic design & video editing
? SEO knowledge
? Amazon Flat File management
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Key Responsibilities:
Administrative & Organizational Support:
? Maintain structured records, track deadlines, and manage reminders
? Fill out and submit necessary forms, certifications, and applications
? Keep business documents organized and accessible
? Save and organize key business reports for ongoing analysis
Customer Service & Order Management:
? Respond to customer inquiries via email and chat
? Monitor and manage orders across multiple platforms (Amazon, Shopify, eBay)
? Track shipping issues and handle disputes or refunds
E-Commerce & Website Management:
? Manage and optimize product listings on Amazon, Shopify, and eBay
? Upload and manage Amazon Flat Files
? Monitor inventory levels and coordinate updates across platforms
? Maintain website content, product pages, and performance tracking
? Monitor account health and compliance on e-commerce platforms
Marketing & Content Management:
? Schedule and publish posts on Google Business Profile, Pinterest, and YouTube
? Assist with SEO-related tasks
? Manage basic content updates for the website and online stores
Project Management & Freelancer Coordination:
? Work on individual projects, such as sourcing new suppliers, ordering product samples
? Hire and manage freelancers for specialized tasks (e.g., video editing, content creation, design, or research)
? Oversee project progress and ensure deliverables are met

???? If you are highly organized, tech-savvy, and detail-oriented with experience in e-commerce and customer service, we want to hear from you!
???? To Apply:
1. Send your resume and a short introduction explaining why you're the perfect fit for this role.
2. Subject line test – To prove you’ve read this carefully, copy and paste the exact subject line below into your email:
???? "I once wrestled a dolphin in my dreams and won – Hire me!"
???? Note: Selected candidates will be required to complete a personality test as part of the hiring process.