Dispatcher

Virtual Dispatcher

Company: Marathon Logistics

Employment Type: Full-time

Location: Remote

About Us:
Marathon Logistics is a leading delivery service partner of Amazon logistics, known for our efficiency, innovation, and commitment to excellence. With a growing team of 130 employees, we take pride in providing seamless logistics solutions while maintaining a strong focus on safety and customer satisfaction.

Job Overview:
We are seeking a thorough and proactive Virtual Dispatcher to manage daily operations and ensure smooth communication between drivers, dispatch teams, and amazon support staff. The ideal candidate will be responsible for assigning routes, monitoring performance through advanced AI technology, and maintaining operational efficiency.

Key Responsibilities:

1. Driver and Route Coordination:
- Assign drivers to vehicles based on the route size and service type requirements.
- Use scheduling systems like Paycom to roster drivers and prepare routes for the following day.
- Dispatch rescue drivers as needed to address route delays or issues.

2. Daily Communication and Announcements:
- Make morning and daily announcements related to job responsibilities, updates, and expectations.
- Communicate effectively with morning and night dispatchers (in-person) to ensure continuity of operations.
- Maintain clear and timely communication with drivers, on-the-road staff, and Amazon teams.

3. Driver Performance and Compliance Monitoring:
- Monitor NetraDyne (AI technology in vans) for driver behavior, including speeding, seatbelt compliance, and distracted driving.
- Contact drivers about safety violations, send screenshots via GroupMe, and issue coaching notifications or write-ups as necessary.

4. Fleet and Asset Management:
- Track van statuses, coordinate repairs, and schedule maintenance to ensure vehicle availability.
- Verify vehicle information in the portal to ensure accuracy.
- Conduct weekly checks on all assets, including phones, gas cards, cords, and battery packs.

5. Operational Oversight:
- Ensure all in-person dispatch tasks are completed daily.
- Monitor ETA on parts and follow up on vehicle maintenance schedules.
- Provide daily updates on fleet readiness and asset inventory.

Qualifications:
- Proven experience in dispatching, logistics coordination, or a similar role.
- Strong organizational and time-management skills.

- Proficiency in communication platforms (e.g., GroupMe) and scheduling software (e.g., Paycom).
- Exceptional verbal and written communication skills.
- Ability to work under pressure and handle time-sensitive tasks effectively.

Preferred Skills:
- Tech-savvy with an understanding of operational tools and portals.
- Familiarity with AI monitoring tools like NetraDyne .
-



How to Apply
Please send your resume, a cover letter detailing your relevant experience, and two references to waters.mission@gmail.com
or upload to current job site.