Any
$600-$1200 USD/mo
40
Oct 18, 2024
Our growing US-based SaaS company is looking to hire a Customer Service / Virtual Assistant to interact with customers over text messages, solve customer issues, update key and handle other daily operations and admin tasks. The ideal candidate will be detail-oriented, problem solver and capable of managing multiple responsibilities in a fast-paced environment.
Location: Remote (Company HQ is located in Los Angeles, California, USA)
Company: Breakroom Chat & Scheduling
Position Type: Full-Time / Contract
Industry: Technology, Software
About the team:
Breakroom (
To apply please send us a message through the platform providing your relevant experience, why you're interested in this position, and what the #1 skill or benefit you could add to the company would be.
Qualifications
- 2+ years of experience in operations, customer service or administrative roles
- Intermediate knowledge of Excel/Google Sheets
- Near-native English speaker
- Available 8 hours per day, Monday-Friday
Compensation:
$4-$7/HR USD (depending on experience), with potential bonuses based on performance.
Responsibilities
Customer Communications
- Monitor and respond to customer inquiries via
- Assist with troubleshooting and resolving customer issues, escalating as necessary
- Maintain a positive and helpful attitude to ensure customer satisfaction
Business Operations:
- Accurately enter and update customer information, job details, and other data into the client's CRM system
- Generate reports and analytics from CRM data as required
- Handle lead generation activities, including tracking and following up with potential clients
- Collect feedback from new customers to continuously improve the onboarding process
Administrative Tasks:
- Perform data entry, manage files, and update databases as needed
- Assist with invoicing, billing, and basic bookkeeping tasks as needed
- Prepare reports and presentations for management review.
- Assist with general administrative tasks, such as