Customer Service Specialist

Flow60 is a health & fitness company, on a mission to help 1 billion people to become the best version of themselves. We believe that everyone should know how to be strong, happy and healthy. We have online programs where we work with students from all around the world and we are looking to grow our support team so that we can support more people!!
We are looking for new team members that have passion for personal development and helping people succeed. If this sparks a light in you, then we would love to have you on our team! We are growing fast and there is always room for promotions and advancements in the future. We highly value our team and would love to work with people who're willing to grow with us as we continue to expand our operations. We currently have about 30 + people on our team.


We are looking for a long term Full-Time Customer Service Specialist, must have previous experience.
The daily tasks include, but are not limited to :

-Checking, sorting and answering incoming emails in all of our email accounts, GHL software platform with incoming messages from Instagram and Facebook and Telegram Groups where are students are posting their practices and questions
-Making the necessary changes to our students account in Kajabi, Paypal, Stripe
-Handling Cancellations & Refunds requests in a compassionate and professional way to fit every email that we receive
-Communicating with the team about important changes in payments, collections, refunds, cancellations. Clear and concise communication is needed.
Weekly meetings are held for constant training as we highly believe in taking constant action to increase our service to our customers.


Google Docs, Sheets, Forms
To streamline and scale our operations we use Google Docs, Sheets to track important numbers for evaluation and Standard Operating Procedures.
-Must be proficient and efficient at using and putting together formulas to automate tracking of refunds, cancellation, sign ups


Here are the next steps for you to be considered for this role:
1. -- Questions to answer in VIDEO FORMAT.
- Send your answers in a VIDEO FORMAT to roland@flow60.com. NO script reading, please be authentic, we highly value authenticity and realness, we have weekly meetings and training, clearly speaking and articulating ideas is a must.
-- Tell me about your previous work experiences in Customer Service, how long you worked there and why did you leave that role?
-- Tell me 3 SPECIFIC things you do when you are working to help ensure that you're able to be aware of all the details needed in your task.
-- Tell me about a situation in the past where you made a mistake and what you did differently to avoid it next time?

-- This role requires a high ability to focus and cut out distractions to ensure customers' emails are answered in an intelligent, thoughtful manner. Name 3 SPECIFIC things that you ACTUALLY do in your current life that have helped you stay focused and cut out existing distractions.

-- We are looking for team members that are hungry and self motivated to succeed in this position and grow with the company. If this is you, what are your current personal reasons that fuel your motivation to succeed?

-- What was your biggest challenge in life that you have dealt with in the past and what did you do SPECIFICALLY to overcome it? How did overcoming this challenge affect you in your personal and work life?


2
- The final step is a short (15-20 min) zoom call between us and video will be required

Looking forward to working with you!