Collections Support Specialist / Accounts Receivable

Responsibilities:
Customer Outreach:
- Contact customers via phone, email, or other communication channels to discuss outstanding balances.
- Provide accurate information about payment status and account details.
Payment Processing:
- Assist customers in making immediate payments through approved methods.
- Record and reconcile payments in the system accurately.
Payment Arrangements:
- Negotiate payment plans and arrangements that align with company policies and customer capabilities.
- Document all agreed-upon payment arrangements and follow up to ensure compliance.
Account Management:
- Monitor and manage assigned accounts to ensure timely resolution of outstanding balances.
- Identify accounts requiring further escalation and provide necessary documentation.
Reporting and Documentation:
- Maintain detailed records of customer interactions, payment agreements, and follow-up activities in the CRM or accounting system.
- Generate reports on collection activity and account statuses as needed.
Compliance and Policy Adherence:
- Ensure all collection activities comply with applicable laws and company policies. Maintain professionalism and empathy in all interactions with customers.



Qualifications:
- Available to start immediately.
- At least 1-2 years of Collections Support and Accounts Receivable experience.
- Experience with Collections software is a plus.
- Strong communication and interpersonal skills.
- Ability to effectively interact with clients in the US and Canada.
- Ability to negotiate effectively and handle difficult conversations with tact.
- Detail-oriented with excellent organizational skills.
- Capable of identifying and resolving issues efficiently.
- Must collaborate with the team and customers to follow up on payment statuses and coordinate effectively.
- Ensuring tasks are completed promptly and accurately.
- Willing to use a time-tracking tool.



Device Requirements:
- At least Intel Core i5 (AMD Ryzen/Mac equivalent) with 8GB RAM
- Headphones (preferably with noise-cancelling feature)
- Web camera
- Minimum 30mbps internet connectivity
- Backup: 15mbps
- Has extra monitor (preferred)
- Has reliable backup power and internet access


Other details:
- Shift schedule: Monday-Friday 9 AM to 6 PM EST
- Basic rate: PHP 20,000 - PHP 25,000
- Monthly allowance: PHP 5,000
- HMO, Insurance, and Paid Leave benefits after the 3-month probationary period