Customer Service Representative - Permanent WFH

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Perform data entry and maintain accurate customer records
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Make outbound calls to follow up on customer inquiries or provide updates
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed sales targets while maintaining high levels of customer satisfaction

Qualifications:
- 2+ years of relevant experience
- Excellent verbal and written communication skills in English.
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities are a plus
- Strong upselling and sales skills
- Ability to analyze customer needs and provide appropriate solutions
- Experience in outbound calling is preferred
- Outstanding customer service skills with a focus on building positive relationships
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Has own equipment
- Ok to use a time-tracking tool
- Preferably can start ASAP or in the first week of February

Device Requirements:
- At least Intel Core i5 (AMD Ryzen/Mac equivalent) with 8GB RAM
- Headphones (preferably with noise-cancelling feature)
- Web camera
- Minimum 30mbps internet connectivity
- Backup: 15mbps

Other details:
- Shift: Graveyard
- Base pay: up to PHP 25,000
- Monthly allowance: PHP 5,000
- HMO, Insurance, and Paid Leave benefits after the 3-month probationary period
- Work stability of having a full-time job with an established company while working from the comfort of your home
- Great opportunity to work with global clients and develop your career
- Being with a company that supports your growth as a professional through mentoring and skills development programs.